Job Type: Full time
Job Number: JR-014720
Location: Home Office
The
salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but
not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At
WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are
dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Pay Range: $68,500.00 –
$99,300.00
If you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to
working hard to play your part in building that future-consider WGU as the next step in your career.
Driven by a mission to expand
access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a
diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has
received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in
helping students graduate, creating a better tomorrow for themselves and their families.
About the Role:
The Research
Analyst will join a growing team to provide analytical and reporting leadership and support to a wide variety of WGU departments. They will
design, conduct, and report results of ad hoc research and analytical studies supporting academic and administrative planning, policy
formulation, and evaluation. They will also develop and maintain electronic data files supporting special analytical studies, compliance
reports, and data exchanges. The incumbent will work with stakeholders across the WGU enterprise to engage in quantitative and qualitative
research to create institutional (breadth) and executive (specific) reporting packages and channels for dissemination and review.
Essential Functions and Responsibilities:
Produce and distribute research findings to leadership on an
ongoing basis, including data dashboards, research briefs, providing actionable insights.
Analyse the competitive landscape
(including institutions, programs, credentials, cost, enrolment/market share, and positioning) for current and emerging
competitors.
Execute on departmental level initiatives that serve the University through the standardization of team
processes, collaborating with key departments (e.g., marketing, university development, finance, and college
leadership).
Communicate iterative process changes to key stakeholders.
Demonstrated ability to work with
technical and non-technical colleagues explaining complex data, insights, and research issues in a professional
manner.
Ability to attend to detail, manage multiple tasks and meet deadlines.
Proficient analytical skill set
and experience with creating, cleaning, and analyzing large data sets.
Experience in designing, organizing, and managing
multiple complex projects simultaneously and with meeting deadlines.
Performs other related duties as assigned.
Knowledge, Skill and Abilities:
Strong analytical and problem-solving skills with demonstrated proficiency
in data analysis and tools (e.g., SQL, relational databases, Excel, Cognos, Tableau, PowerBI) along with demonstrated knowledge and skills
with SAS, SPSS, Stata, or other recognized statistical software.
Proven ability to establish and manage collaborative
relationships with team members, subject matter experts, and senior leaders with the highest degree of
professionalism.
Ability to explain the significance of data and trends to senior leaders and respond to questions with
clarity and accuracy to colleagues with technical and non-technical backgrounds.
Exemplary writing skills, including the
ability to produce research reports for executive audiences using MS Word, Excel, and Tableau.
Commitment to meet timelines,
manage projects, and perform responsibilities with minimal supervision.
Proficiency with identifying pain points in
processes, then developing both short- and long-term solutions.
Expertise in understanding, manipulating, and querying large
data sets with complex file structures.
Demonstrable experience and skills in MS Office
applications
Demonstrated advanced knowledge and experience with descriptive and inferential
statistics.
Experience and success with creative problem solving particularly with respect to innovative data
applications.
Conduct the analyses of data related to educational program evaluation and institutional research used for
accreditation and ongoing institutional improvement.
Experience with qualitative research analysis, methodologies, and best
practices.
Analyzes survey results data, including frequencies, cross tabulations, means tables.
Candidate
must have ability to work with others as part of a project team as well as independently.
Ability to work collaboratively and
to build collaborative relationships.
Strong analytical, interpersonal, and problem-solving skills are
necessary.
Ability to work with changing and multiple priorities and to work under pressure.
Strong written
communication skills, including reporting writing for a variety of audiences.
Advanced Excel and Word skills.
Qualitative Researcher
Experience working with stakeholders, developing research protocols, analyzing data, reporting
results and summaries.
Proficiency in defining key metrics and measurements for institutional research
topics
Leading research studies, both qualitative and quantitatively, to become the subject-matter-expert on the WGU student
experience and how it contributes to student success from a human-centered design perspective.
Survey and Customer
Experience Researcher
Survey design and methodology; survey sampling and statistical analyses; topical studies and
research
Determination of research techniques; manage question development and survey format; non-response analyses and
summaries
+2 years’ experience and proficiency in the usage and management of survey software and related reporting processes
for customer experience surveys
Quantitative Research
Proficiency in the utilization of big data
platforms via recognized business intelligence protocols to create actionable results for stakeholders
+3 experience in
advanced statistical analyses such as time-series forecasting, machine learning, advanced ETL development, Spark, and big data
development
+3 experience in SQL, Python, R, or Scala for processing and analyzing data
Experience with Adobe
Analytics
Competencies:
Organizational Impact:
Works to achieve operational
targets within job areas impacting department, function, or office results.
Work is performed independently on moderately
complex projects and assignments with some guidance required for direction and complex tasks. Sets objectives for oneself to meet the
goals of projects or assignments.
Problem Solving & Decision Making:
Responsible for employing
adjustments or recommended enhancements to systems and processes to solve problems or improve the job area’s effectiveness while
leveraging a systems-thinking approach.
Problems faced may require an understanding of a broader set of issues and job
areas.
Communication & Influence:
Leadership & Talent Management
May provide
guidance and assistance to entry-level professionals and or support employees.
Demonstrates the WGU leadership principles
in all aspects of service to students, employees, and partners of WGU.
Minimum Qualifications:
Bachelor’s degree in data science/Analytics, Applied Psychology, Social Sciences or a related Research, Quantitative Analysis, or
Analytical field of study
3+ years’ experience performing data collection, analysis, and presentations
3+
years’ experience with databases, statistical software, or other high level computer skill
Preferred
Qualifications:
Master’s degree in Data Science/Analytics, Applied Psychology, Social Sciences or a related Research,
Quantitative Analysis, or Analytical field of study.
Proficiency in the use of a range of information technology software
such as Oracle, Banner, Cognos, and other recognized data reporting systems.
Familiarity with the higher education sector
helpful.
Familiarity with higher education-related data sources including Salesforce, ServiceNow, LMS and SIS platforms,
Burning Glass, Emsi, IPEDS, National Student Clearinghouse, external research companies etc.
Ability to perform basic data
ETL operations from/to multiple data sources/platforms.
As an equal opportunity employer, we recognize our strength lies
in our people. We commit to creating an inclusive environment where all can excel, regardless of race, age, gender orientation, sexual
orientation, religion, or disability.
Applicants with disabilities who need assistance with the hiring process may be entitled
to reasonable accommodation. If you need assistance in completing an application or participating in an interview because of a disability,
please contact our recruiting team at [email protected].
Disclaimer: This Job Description has been
designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification.
It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do
this job. Duties, responsibilities, and activities may change at any time with or without notice. This Job Description does not constitute
a contract of employment and the University may exercise its employment-at-will rights at any time.
As an equal opportunity
employer, WGU recognizes that our strength lies in our people. We are committed to diversity.
As an equal opportunity employer, WGU recognizes that our strength lies in our people.
We are committed to diversity.
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