Western Governors University Looking for College of IT, Part-time Program Mentor Full Time

Job Type: Part time

Job Number: JR-009584

Location: Home Office

If
you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working hard to play
your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher
education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of
student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from
academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students
graduate, creating a better tomorrow for themselves and their families.

Job Description Summary

Student learning
is the primary responsibility of WGU faculty. Program Mentors have specialized expertise, which they use to coach and guide students through
courses and programs. Program Mentors are assigned a group of students and are accountable for their students’ academic progress and
success. Besides supporting students with content expertise, Program Mentors are experts regarding the WGU model and services. Program
Mentors help students learn to be successful learners. They are organized and show exemplary written and verbal communication skills. The
Program Mentor offers academic support based on students’ individual and educational needs.

Time Expectations:

Part-Time hourly Program Mentors are expected to work approximately 20 hours per week but on occasion may vary somewhat, depending on the
needs of the assigned group of learners. The role is not expected to exceed 29 hours per week.

Department-specific Time
Expectations:

Each department will have specific days and times that coverage is needed. Coverage is heavily based on the
needs of the student population you will serve. Please ensure you are aware of the required time commitment and proposed work schedule.

For Internal Faculty candidates:

• INTERNAL candidates must have their application submitted prior to 02/13//22
  to be considered for this opening
• If you have applied for a position in the last 90 days, please be prepared to share your
  feedback and how you have addressed the feedback received using specific, detailed examples.

Essential Functions and
Responsibilities:

• Acts as a steward for carrying out WGU’s mission and strategic vision.
• The Program Mentor
  must demonstrate a high level of commitment to student success as evidenced in goal setting, student outcomes, and student notes. Student
  success includes identifying urgent student need as displayed by Caseload tools as well as notes and documentation for each student,
  responding to emails and phone calls in a timely manner, and overall attention to urgent student need.
• Offers direct,
  comprehensive support, coaching, and guidance to a load of assigned students.
• Provides WGU and program level expertise to
  students and maintains that expertise through ongoing development activities.
• Fosters student learning through innovative and
  motivational coaching practices.
• Responds with urgency to meet student needs and communicates professionally and respectfully
  with students and all other members of the WGU community.
• Maintains a consistent, student-friendly schedule with a selection of
  outside hours to accommodate various student needs.
• Monitors the progress of assigned students and offers proactive support and
  outreach to those students.
• Uses technology-based teaching and communication platforms to aid students in their academic
  progress.
• Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
• Consistently exhibits WGU Leadership Principles.
• Maintains knowledge within assigned college and program.
• Performs other related duties as assigned.

Job Qualifications:

Minimum Qualifications:

• Master’s degree in Information Technology, , or related field. Education must be from an accredited institution. Education is verified.
• 3+ years experience working in an IT industry Environment
• 3+ years’ experience providing student support and
  instruction; demonstrated ability to work with at-risk learners.
• Ability to work a student-friendly schedule (evenings/weekends).
• Demonstrated ability to work with diverse learner profiles.

Preferred Qualifications:

• Terminal degree and all applicable licenses or certifications in IT or coaching.
• Strong experience with distance education and
  distance learning students is preferred.
• Minimum 2 years of relevant professional experience coaching and guiding clients or
  students.
• Experience in mentoring adult learners

Knowledge, Skill and Abilities:

• Well
  organized – conscientious and thorough with detail.
• Must demonstrate technological competency: Data entry, email, calendar, word
  processing, and database programs.
• Extraordinary customer service and communication skills.
• Strong interpersonal and
  written communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and
  writing style.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a
  computer.
• Works primarily from home within the continental United States and is available to travel to meetings as required.
• Must be able to lift up to 15 pounds at times.

Competencies:

Organizational or Student
Impact:

• Accountable for decisions that impact individual students.
• Creates or facilitates learning experiences that
  support students ‘attainment of knowledge and skills.
• With specific guidance from senior faculty and program leaders, acts
  independently in executing teaching practice.

Problem Solving & Decision Making:

• Works on diverse matters of
  limited complexity.
• This position receives general direction from their immediate supervisor or manager.
• Able to
  effectively utilize resources to address student concerns and inquiries.
• Supports student needs to help them achieve course or
  program outcomes at the individual student level.
• Individual follows university and department established policies and best
  practices.

Communication & Influence:

• Communicates with students as appropriate to support student questions and
  needs.
• This role communicates with fellow faculty members as appropriate within and outside of the department.
• Expected to provide feedback regarding discipline and practice leadership.

Leadership & Talent Management

• Considered a contributing and collegial team member.
• Individual adheres to learning and operational quality guidance and
  instructions.
• Supports initiatives within the area of specialty.
• Displays a positive attitude toward change and
  supports change management practices.

Disclaimer: This Job Description has been designed to indicate the general
nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a
comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties,
responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of
employment and the University may exercise its employment-at-will rights at any time

As an equal opportunity employer, WGU recognizes
that our strength lies in our people. We are committed to diversity.