Westat Looking for Bilingual Field Room Clerk (hourly) at Rockville, MD  Full Time

MD – Rockville

26040BR

Job Description

Westat is seeking a Bilingual Field Room Clerks to join its team on a national education study. We are seeking energetic, self-motivated professionals who are dependable, have good attention to detail, and are deadline-driven.

Responsibilities:
1. Prepare and mail out over 3,500 hire packets for our field staff
2. Open incoming mail and distribute accordingly
3. Receipt hire forms in our system
4. Do follow-up on missing and incomplete hire forms
5. Answer phone calls as well as answer questions and/or transfer calls to the appropriate extension(s)
6. Filing
7. Review electronic timesheets
8. Process electronic expense forms
9. Mail out evaluations at the end of the project

This is an on-site position in Gaithersburg, Maryland in an environment that allows for social distancing and provides sanitizing supplies for work areas. Training will be provided.

Qualifications/Requirements:
* Must have excellent attendance at the on-site location in Gaithersburg, MD
* Must be a citizen of the United States
* Ability to work within a team setting, and adaptability to changing conditions
* Experience in data entry and quality control with web-based data management system
* Attention to detail and high level of accuracy
* Experience with Word and Excel
* Ability to communicate clearly and effectively to in-house and field staff, both verbally and in writing
* Maintain a safe and secure working environment
* Displays professional demeanor and is responsive to technical and procedural feedback
* Comfortable speaking on the phone
* Great customer service/people skills
* Trustworthy and upbeat
* Fluent in English and Spanish

These assignments are temporary hourly positions. Benefits are based on hours worked and tenure.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

Career Area

Research – Survey Support