The Shared Services Center at West Virginia University is currently accepting applications for a Customer Care Agent.
About the Opportunity
The Customer Care Agent will serve as a resource at our storefront locations and assist our clients with a variety of requests in the areas of finance, grants, and workforce administration. The WVU Shared Services Center (SSC) is a customer service organization that provides customer support and transaction services to the University in the areas of finance, human resources and post award grants management. Success in this position will be based off the ability to utilize our customer service process in partnership with our knowledge base to provide an outstanding customer experience. All members of the SSC are responsible for advocating for customers to improve their experience at WVU.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
What You’ll Do
Pay Grade: 16
At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia’s land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.
From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley – the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.
Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you’re a Mountaineer, impossible is just another mountain to climb.
To learn more about West Virginia University, visit go.wvu.edu. View current career opportunities at careers.wvu.edu.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Mar 11, 2022
Posting Classification: Classified
Exemption Status: Non-Exempt
Benefits Eligible: Yes