West San Gabriel Valley REALTORS Hiring for Member Service Representative Job at San Gabriel, CA Full Time

Member Service Representative (San Gabriel)

The West San Gabriel Valley REALTORS (WSGVR) has an immediate need for a full-time Member Service Representative in its headquarters located in San Gabriel, CA. WSGVR has been in business for over 100 years because of its dedication and commitment to its members and to making sound financial decisions.

We’re looking for a member service professional that has at least a minimum of one (1) year prior work experience in member service – who have the drive, energy and passion to deliver fantastic client service – and then look to improve it even further.

The Member Service Representative will be primarily responsible for performing the following:

Primary Duties Include:

• Interacting with members by telephone, email, or in person to provide information about products or services, input membership applications, process member requests, cancel accounts, or obtain details of complaints.
• Providing effective and timely phone and email support and troubleshooting for members’ issues.
• Performing a range of administrative tasks such as taking minutes, performing accounts receivable functions, drafting press releases, and capable of managing other tasks which may be assigned from time to time and require use and knowledge of office machines and computer programs.
• Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Performing data input of MLS, Supra, Membership information and changes, as requested by end users
• Setting up and maintaining users
• Managing the violations’ database to help preserve the integrity of MLS data
• Maintaining the MLS Notification banner for news updates and information
• Working with the MLS vendor to report and resolve issues
• Other duties as assigned

Requirements:

• A minimum of at least one (1) year prior work experience in customer service
• Experience providing end user telephone support
• Excellent customer service skills
• Strong computer skills
• Proficiency in: Word, Excel, PowerPoint, Outlook, and Publisher
• Must be self-motivated and an exceptional multi-tasker
• Ability to work independently and team environment
• High school diploma required
• Bachelor’s degree preferable
• Chinese preferable

Reporting to Director of Operations

Physical Demands may include, but not limited to the following:

The Physical demands described here are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand and walk
• Extended periods of stationary positions
• Be able to sit and reach
• Must be able to lift and move items not exceeding 25 pounds

These demands listed are not intended to be all inclusive, they are typically necessary to perform the job. This does not restrict management to assign or reassign duties and responsibilities.

Hours: 9:00am – 5:00pm (Monday – Friday)

Contact Information:

• Company: West San Gabriel Valley REALTORS
• Address: 1039 E. Valley Blvd. #205B, San Gabriel, CA 91776
• Phone: 626-288-6212
• Website: www.wsgvar.com
• Compensation: Commensurate with experience.
• Principals only. Recruiters please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products, or commercial interests.

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location