Waukesha County Technical College Looking for Enrollment Center Representative – Part-time Full Time

Salary: $19.70 – $23.63 Hourly

Location: WI 53072, WI

Job Type: Part Time (under 20 hours/week)

Job Number: 2023-06-07

Department: Registration

Division: Student Services

Opening Date: 06/07/2023

Closing Date: 7/6/2023 11:59 PM Central

Description

Waukesha County Technical College is excited to be hiring an Enrollment Center Representative to support the Registration department. This individual will be responsible for providing outstanding service for helping internal and external customers with enrollment needs. Employees will possess knowledge of all aspects of Enrollment Services and the College.  Assist students from pre-enrollment through graduation. Maintain a detailed knowledge of the Admissions, Registration and Financial Aid processes and explain and interpret these policies and procedures for prospective, new and continuing students.

Characteristic Duties and Responsibilities (include, but not limited to)

1. Provide front line customer assistance to students, staff, vendors and agencies regarding admission, registration, financial aid, policies and procedures; use independent judgment to offer clarification and interpretation as it relates to enrollment center processes, program and course requirements, and policies to minimize conflict or distress.  Maintain privacy and confidentiality.
2. Process payments via cash or check, troubleshoot accounts, and answer basic fee questions. Apply charges to student accounts for various college services.  Reconcile daily cash drawers and ensure security of cash.  Balance receipts to closing statements.  
3. Facilitate the workflow of daily enrollment processes and collaborate within a team to determine what work holds the greatest priority of production in a given time of the enrollment cycle as it relates to departmental goals.  Compile and prepare correspondence and documents for mailings.
4. Implement front desk daily intake operations including student registration; processing of add, drops, withdrawals, and admissions applications; receipt of payments; and receipt and review of student documents. 
5. Identify and troubleshoot student record and enrollment issues; correct and/or update as needed.
6. Instruct students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications.  Participate in other events as needed.
7. Participate in events representing enrollment services as needed.
8. Collaborate with Advisors, Deans, Associate Deans and other college staff to perform essential enrollment functions and to ensure a positive student experience.
9. Provide program and course enrollment information to incoming students as it relates to the application and financial aid processes.   
10. Participate in and contribute to assignments and special projects of a similar nature and level.

Minimum Qualifications

Required Knowledge, Skills, and Abilities

1. Knowledge of office practices, procedures, and equipment
2. Ability to communicate effectively with students, the general public, and staff members
3. Ability to work effectively as a team member and independently
4. Ability to type at least 35 words per minute
5. Familiarity with computer software applications such as word processing and spreadsheets
6. Ability to assist new employees in the general understanding of department procedures and policies
7. Ability to be courteous and tactful when dealing with personal or difficult situations
8. Aptitude for accuracy and detail; ability to organize work and multi-task; ability to troubleshoot and problem solve

Required Education and Experience

1. High school diploma plus some post-secondary education; Associate’s degree preferred
2. Two years of general office or customer service experience; prior work experience in higher education with knowledge of college recruitment and enrollment services is preferred

Supplemental Information

The Enrollment Center Representative position supports the Registration department and is available to start on/or before August 7, 2023.

This position is part-time, 18 hours per week and typically is scheduled to work 3 days (6 hour day) during the hours of 9:00 a.m. – 4:30 p.m. This position is not eligible for benefits.

All applicants must submit a completed application along with a current resume.

Interviews
Selected candidates will be invited to interview on Tuesday, July 25, 2023.