Watertown Savings Bank Hiring for Call Center Representative – Community Bank Job at Watertown, MA Full Time

Job Description

Watertown Savings Bank is looking for a friendly, outgoing individual to join our team as Call Center Representative. We pride ourselves on delivering exceptional customer service to all customers by making product recommendations, finding appropriate solutions to customer inquiries, tracking ongoing issues, and following through to a final resolution. An ideal candidate should have call center experience, feel comfortable using a PC, and have strong communication skills.

The full-time position is Monday through Friday, including two Saturdays in a four Saturday month and three Saturdays in a five Saturday month which are paid at the rate of time and a half.

Major Duties and Responsibilities include the following:

• Maintain superior service levels by managing the customer issue resolution process via phone, email, and online chat; escalate as needed to the department manager.
• Provide accurate information, including available balances, cleared checks, and processed debit card transactions.
• Correctly identify customers by following our phone verification process.
• Maintain effective communication with all Customer Contact Center Team members; effectively collaborate with other Bank contacts to address customer inquiries and issues.
• Comply and keep updated on all policies, procedures, regulations, etc.
• Keep an organized workstation for daily activity, i.e., obtains necessary supplies
• Identifies sales opportunities and makes referrals to appropriate departments or individuals.
• Complete specialized projects as assigned by the Digital Banking Manager.

Watertown Savings attributes its success to employees who consistently deliver beyond expectations. Their efforts help us maintain the strong ties we have in the community. In appreciation for their role in the bank’s success, we strive to maintain a pleasant team environment that offers room for career advancement and growth.

Other Information:

We offer a highly competitive compensation and benefits package that provides our team with Medical, Dental & Life Insurance, a 401k with 6a% company match, a traditional Defined Benefit pension plan, Tuition Assistance, and an on-site fitness area. You’ll find that Watertown Savings Bank is a great place to work and grow your career!

Watertown Savings Bank is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, childbirth, or related medical conditions, age, national origin, ancestry, physical/mental disability, military/veteran status, genetic information, marital status, ethnicity, lienage or any other protected classification, in accordance with applicable federal, state, and local laws.

Member FDIC / Member DIF

Job Type: Full-time

Pay: $19.52 – $25.37 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

COVID-19 considerations:
All employees and customers are expected to follow the current CDC guidelines.

Education:

• High school or equivalent (Preferred)

Experience:

• Call Center: 1 year (Preferred)
• Banking: 1 year (Preferred)

Work Location: One location