Washington College Looking for Director of Program Management Office Full Time

Washington College seeks qualified applicants for the Director of the Program
Management Office (PMO). The Director of PMO will be responsible for day-to-day PMO operations. This includes ensuring that the necessary
guidance, processes and resources are in place to drive successful business outcomes. This is a position designed to lead the PMO team,
comprising of business analysts and project managers in managing an expanded portfolio of projects consistent with PMI best practices.  This
role also comprises being a foundational member of the Office of Information Technologies leadership team.

Essential
Functions:

The overall responsibilities of this role include such high level areas such as planning, integration, support,
budget forecasting, billing, development of bidding processes and pricing structure, and research and development.  In each of these areas
the individual responsible must have a strong working knowledge of both the hardware and software industries and developing technologies in
higher education and related environments.

The job responsibilities will be further constructed into five major categories to insure
structured development and evaluation of accomplishments.  These five categories and relevant responsibilities are listed below and utilized
to build a foundation for future assignments.

Technical
Skills

• Develop and maintain awareness of features, tools, and best practices which support program and project
  management functions across the university.
• Develop and maintain awareness of features, tools, and functionality of existing
  hardware and software technologies and Help Desk service applications.
• Maintain a focus on developing product roadmaps, releases,
  market opportunities and threats.
• Build strong working knowledge and development opportunities of existing service ticketing and
  tracking system for the university (currently Web Help Desk).
• Inform the development, and
  maintenance of campus technology contracts and warranties.
• Development and distribution of instructional materials and providing
  training as required.
• Business analysis including the development and documentation of business requirements, functional
  requirements, and business processes.
• Knowledge and experience in data analytics and business intelligence is highly
  desirable.

Operational Skills

• Maintain
  appropriate levels of training to remain current on campus technologies and program and project management best practices.
• Work with
  staff to train and educate system users on policy and procedures.
• Facilitate maintaining necessary level of documentation for all
  managed systems.
• Maintain PMO portfolio inventory of demand management, active projects, and closed projects with accurate and
  timely reporting to all stakeholders.
• Oversee the monitoring, coordination, and tracking of PMO services consistent with PMI best
  practices and ensure acceptable service levels.
• Ensure the development and distribution of complete and accurate program and project
  portfolio status reports.
• Maintain and socialization documentation of PMO services portfolio and workflow processes to our
  community.
• Ensure the delivery of CapEX programs and projects on time and within budget.
• Facilitate IT Governance processes
  for Demand Management requests of the PMO.

Management
Skills

• Establish employee baselines and provide appropriate training and direction.
• Identify and
  communicate outstanding issues and discrepancies to Director of Enterprise Applications, Director of Cybersecurity and IT Engineering, and
  the Chief Information Officer.
• Develop and maintain strong working relationships with the Washington College Community as well as
  vendors.
• Manage the entire PMO portfolio of projects to successful completion through appropriate use of
  resources.

Communications Skills

• Keep
  members of the IT department and project sponsors of changes, action items, issues, risks and project status in a timely recurring
  manner.
• Share information gathered through conference attendance, training, and R&D with directors and other IT staff members.
• Assist with the validation of all information issued for public release. 

Project Management Skills

• Directs and oversees the Project Management Life Cycle (PMLC),
  which encompasses the planning, organizing, and managing of resources required for the successful completion of specific projects goals and
  objectives. This includes developing detailed project plans, establishing milestones, defining the resources required, and coordinating all
  project activities with business owners/stakeholders and technical teams.
• Evaluates the scope and complexity of Management
  Information Systems (MIS) projects and programs, and implements the necessary resources to ensure adherence to policies and procedures.
  Conducts scoping sessions and assists in the creation of work and proposal statements. This may include providing technical approaches,
  tasks, deliverables, work estimates, assumptions, and dependencies.
• Oversees the development and review of estimates and estimating
  assumptions for the project’s schedule, which includes conducting complex research and analysis to determine the effort it will take to
  achieve a desired result and the cost to produce it using established estimating models and best practices.
• Makes recommendations to
  senior-level management on procedures aimed at improving and streamlining processes and establishing best practices.
• Develops and
  monitors schedules to ensure that projects are completed within established deadlines. Leads progress meetings, tracks and maintains
  detailed issues and risks lists, and prepares appropriate status reports. Meets regularly with other related areas to ensure that
  integration issues are identified and resolved.
• Provides complex technical IT support for identifying project risks and mitigation
  strategies and communicates project level status, risks, and issues to stakeholders.
• Interfaces with all levels of business and
  technical management staff and project teams to facilitate problem resolution and the resolution of competing priorities. Monitors and
  manages team progress to ensure that project objectives are met.
• Manages changes to the project requirements through a formally
  defined scope change process.
• Manages and defines direct reports roles and expectations and ensures that the team receives the
  necessary training and project resources to achieve projected goals.
• Performs day-to-day management of projects, including
  requirements gathering and design.
• Develops business cases and technology sections of RFIs , RFPs, and performs discovery and
  feasibility studies on new projects under evaluation.

Education and
Experience

• A degree in Information Systems Science, Computer Science, or related field, or equivalent working knowledge
  required.
• Certified project management credentials are highly desirable. 
• At least five years of experience in a
  structured technology related field with experience in hardware and software maintenance and repair and Help Desk service models. 

Required Skills/Abilities

• Working knowledge of enterprise applications,
  and database technologies is highly desirable.  Experienced working with and management of multiple teams to deliver new services in a
  dynamic environment. 
• The ability to interact with University executives for communicating PMO portfolio status as well as complex
  technical matters in easily understandable business language is essential.  Preferred knowledge of facilities and construction work as this
  role will be expected to work closely with both inside and outside contractors. 
• Ability to work independently and as a project
  leader or team member. Excellent oral and written communication skills as well as excellent organizational skills required.  Excellent
  problem diagnosis skills are essential.
• Must possess a high level of the following work skills and behaviors: teamwork/cooperation,
  initiative, customer service, and commitment to continuous professional growth in skills and knowledge.
• Must be able to work
  evenings and weekends as required for projects or on call rotation.

Physical
Requirements

This position could on occasion require, bending, reaching, ascending and descending stairs, kneeling,
standing, walking, pushing, pulling, lifting, talking, and hearing. The employee may occasionally lift and/or move up to 25 pounds.