Ward Transport & Logistics Corp Hiring for Customer Database Specialist-Remote Job at Altoona, PA Full Time

JOB TITLE: Customer Database Specialist – Remote

REPORTS TO: Director of Costing & Special Projects

OVERVIEW OF ROLE: Maintain and input customer database files on timely basis ensuring information entered is complete and accurate. Responsible for data integrity in designated customer databases. Ensures the customer is always serviced first and receives the type of attention that makes them want to do business with Ward. To grow our business through customer retention while balancing costs by performing clerical duties efficiently. To support operations and sales in accordance with the corporate Desired State.

DUTIES AND RESPONSIBILITIES:

• Ensure overall integrity of customer database through daily management of:

1) The Customer Master file including daily entry of new and update RAR’s

2) The customer contact file

3) Competitor Information

4) Check D&B for customer credit status for RAR research

• Maintains and augments information in the CRM databases and coordinates training on the CRM database.
• Maintain debtor override for sales bonus.
• Maintain customer account queue.

• Provide assistance for all special projects assigned by the Director of Costing.

• Provide internal customer service to personnel from other departments and service center locations.
• Develop and run queries for sales when required.
• Process PC500 requests including account setup on Website
• Process account tariffs for add-on accounts
• Support Audit function of pricing entries
• Align Brokerage account in the customer master

REQUIREMENTS:

• This position is designated as remote working. Employee would need to follow and adhere to all items outlined in the Teleworking policy

• Must be customer focused with good people skills.
• Must fully understand and be committed to data integrity.
• Must have excellent organizational skills.
• Must be able to give direction, training and / or coaching to others to raise the level of awareness on the importance of accurate data.
• Must have excellent communication skills and basic knowledge of telephone etiquette.
• Must have previous clerical experience in a business atmosphere.
• Proficient data entry skills with attention to detail.
• Previous experience in the motor carrier industry is desirable.
• Must be a team player working with all departments and service centers.

• Ability to work required hours (overtime if applicable) and travel if necessary.

This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other different tasks be performed as circumstances change.