Vortalsoft Inc Hiring for IT Help Desk Job at Lake Worth, FL Full Time

Mandatory Skills:

Experience with Windows 10 and Mac OS X (Sierra, High Sierra, Mojave, Catalina)

Active directory

Experience with Mobile Devices such as Android iPhones Tablets iPads and be able to setup email on native or outlook app.

Experience with Multifactor Authentication, 2 factor authentication or Duo

Experience using a ticketing system, such as Service Manager, Service Now and Zen Desk.

Experience with Customer Service Skills, which includes good writing skills, communication, and being an active listener.

Experience with network connectivity, how to troubleshoot a system if a user cannot get connected to the network (including internet), how to join a system to a domain

Experience with Active Directory, creating and terminating accounts

Experience with Office 365 Administration. Be able to setup one drive and how to troubleshoot Office product’s like word and excel.

• Be able to Multi-task with calls and tickets.

Certifications: (is a plus but not required)

• A+ Certificate

• Network +

• Apple Certification (is a plus)

Job Types: Full-time, Contract

Salary: $19.00 – $21.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Lake Worth, FL: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Help desk: 2 years (Preferred)
• Active Directory: 1 year (Preferred)
• Troubleshooting: 1 year (Preferred)
• Office 365: 2 years (Preferred)

Work Location: One location