voestalpine Signaling USA, LLC Hiring for IT Service Technician Job at Loveland, CO Full Time

voestalpine is a globally leading technology and capital goods group with a unique combination of material and processing expertise. With its top-quality products and system solutions using steel and other metals, it is a leading partner to the automotive and consumer goods industries in Europe and to the aerospace, oil and gas industries worldwide. The voestalpine Group is also the world market leader in turnout technology, special rails, tool steel, and special sections.

The voestalpine Signaling part of the group (http://www.voestalpine.com/signaling/en) is a trend-setter and technology leader in the field of innovative point operating, locking and monitoring technology, signalling solutions, along with diagnostic systems for fixed assets and rolling stock. Our goal and the basis of our success is for complete customer satisfaction by providing intelligent, tailor-made solutions on a worldwide basis.

voestalpine Signaling USA is seeking a Service Technician to work at its Loveland, Colorado location.

Responsibilities / Essential Job Functions

· Resolve issues reported by customers though telephone calls, emails, and service ticketing.

· Error analysis and troubleshooting of electrical, electromechanical, and mechanical systems.

· Help facilitate a service ticket tracking system and make future improvements.

· Assist the with the installation, commissioning, troubleshooting, repair, and maintenance of voestalpine Signaling Digital Monitoring technologies as needed.

· Some domestic and international travel required (e.g., USA, CAN, MEX)

· Other duties as assigned.

Requirements

· Team player, but able to work independently

· Excellent communication skills

· Passion for customer service

· Professionalism

· Attention to detail

· Ability to document one’s own work

· Competence to self-prioritize jobs as needed

· Advanced knowledge of IT systems

· Linux configuration and administration

· Microsoft Windows and Office

· Network topology

· M2M communications (IOT)

· Ability to read and understand schematics, wiring diagrams and blueprints

· Valid driver license and the ability to travel domestically and internationally

Preferred skills

· High aptitude for electrical and mechanical systems:

· Electrical and/or electronics troubleshooting skills

· 2-year degree from a technical institute

· Atlassian software suite experience (Jira, Confluence, ETC)

· Basic railroad infrastructure knowledge and/or experience

· MS SQL or other Database experience

Job Type: Full-time

Pay: $25.00 – $32.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Loveland, CO 80537: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location