Visiting Angels Looking for Office Assistant (HR focus) and Caregiver Full Time

Visiting Angels of Southwest Michigan is a non-medical homecare company that hires Angel Caregivers who take care of clients needing extra assistance in their home setting. The Angel Caregivers assist with personal hygiene, light housekeeping, medication reminders, meal coordination, and/or transportation. The position we are seeking to fill is On-call Angel/ HR Office Assistant comprised of human resource office duties and caregiving. Our main office is located in Plainwell, 120 S Main St. and this position would be based out of that office.

The On-Call Angel/HR Office Assistant role is designed to assist our Angel Caregivers in the field so that they can provide the highest quality of care. For this role we blend together time in our office completing administrative tasks such as scheduling, billing, HR, quality assurance, and answering phones along with the expectation of going into the field and caregiving. Everyone in the office also takes turns being On-Call as we provide care 24/7, our staff will carry an emergency phone to answer questions after hours and is expected to fill visits when compatible replacements aren’t found. Our office staff is comprised of varying backgrounds and experience levels thus if you are willing to grow and learn with us, we are willing to teach. We work very closely as a team in higher stress situations so high level of communication and team skills are an absolute must have.

On-Call Angels/ HR Office Assistant responsibilities:

• Perform general clerical duties – Answer 2-line phone, greet public, correspondence, copying, filing, refiling office paperwork and distribution.
• Full cycle recruiting- process applications, phone interview, employee on-boarding, orientation, training, maintaining employee files and ongoing employee check ins.
• Scheduling- Schedule caregivers for hours of service on new clients and open hours/shifts on existing cases through scheduling service, ensure caregiver hours complete and verified daily
• Maintaining relationships with caregivers, clients, and referral sources through rapid response to issues or concerns, counseling, and promoting recognition programs.
• Follow and enforce Visiting Angels of Southwest Michigan’s policies and regulations.
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families, abide by HIPAA.
• On-call evenings and weekends, as directed. At a monthly minimum On-Call staff must sign up for:

• 4 weeknight shifts (5pm-9am)
• One Saturday Shift (9am-9am)
• One Sunday Shift (9am-9am)
• Perform other functions as deemed appropriate by the management team.
• This positions annual salary ranges from $35,000- $37,000.

On-Call Angels/ HR Office Assistant requirements:

• Compassion, patience, and commitment towards our clients, caregivers, and other office staff.
• Valid Driver’s License, reliable transportation, car insurance and registration. Office staff uses their own cars to cover our territory which is all Southwest Michigan. Reimbursement for mileage is part of compensation package.
• High school diploma required, and higher education preferred.
• Two years of experience in an office and/or Human Resource (HR) department setting highly recommended, preferably in private duty home care.
• Demonstrate proficiency with Microsoft Office applications, scheduling systems (preferred experience with Axis Care) and other health care industry related software.
• Ability to listen and communicate clearly, fluently and diplomatically orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
• Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.
• Ability to generate goodwill for Visiting Angels of Southwest Michigan with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
• Ability to lawfully work in the U.S.

On-Call Angel physical/environmental demands:

• Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
• Must be able to lift at least 25 lbs.
• Must be able to see and hear or use prosthetic that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
• Must be able to properly operate office equipment.
• Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside Visiting Angels of Southwest Michigan.

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Visiting Angels