Vantage Data Centers Hiring for IT Service Delivery Engineer, NA Job at Goodyear, AZ Full Time

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

IT Department

The IT Department for Vantage Data Centers is very hands on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes so we can make informed purchase decisions. The IT department is always looking for ways to strike the best balance between technology, performance and cost. Vantage IT also participates in designing each of our new data center building’s networking infrastructure, including but not limited to: diverse pathways connecting to carriers, meet-me room (MMR) hosting (rack, cabs, ladders, cross connect panels…), wireless AP coverage, etc. If you like getting your hands dirty and helping to design, build and maintain IT infrastructure in a modern data center, then come work at Vantage. We’re expanding with many new builds!

Position Overview

The IT Service Delivery Engineer is responsible for delivering a professional technical support service to external and internal customers of Vantage. The role requires delivery of solutions to hardware and software problems, whilst working in accordance with company policy and predefined SLA’s.

Essential Job Functions

• Subject Matter Expert representing the IT department for all construction projects
• Maintain deadlines and communication to Construction Project Managers and General Contractors
• Work under limited supervision, both independently and within a team environment
• Lead multiple one-time and/or ongoing projects
• Respond to safety and emergency situations and maintain a safe and secure work environment
• Use discretion and judgment in organizing workflow and adapting as priorities are modified due to a changing environment
• Frequent contact with employees at all levels of the organization; frequent external contact with vendors

Duties

• To provide professional guidance and specialist advice to the business on both systems and project matters ensuring projects are initiated correctly and appropriate levels of governance are applied
• Development of business cases, whole life costing analysis and ensuring briefs and feasibility proposals are developed in accordance with business aims
• Supporting projects so they remain within budget and time parameters, identifying and planning effective use of internal and external resources
• Manage any incidents / software defects, escalations and change program.
• Find opportunities to develop systems to meet business requirements, using existing functionality or through systems development.
• Support the Director, Information Technology in delivering services that is critical to the success of the business

Job Requirements

• Deep technical knowledge covering Windows Server and Desktop, Active Directory, VMWare vSphere/ESX, Office 365, Firewalls, Security, Storage, Backup Technologies, and Networking
• Relevant technical certifications such as CCNA or VCP certification, preferred
• Experience working within mission-critical facilities and/or critical infrastructure, preferred
• Project management experience, preferred
• Ability to communicate well in both oral and written reports and presentation skills
• May be required to complete formal training in an area of specialty
• Candidates must possess reliable transportation for reporting to work for shifts, or emergencies
• Travel is expected to be less than 5%, occasionally for training purposes

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard an efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Safety and security always matter. During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site. Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don’t meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Job Type: Full-time

Pay: $100,000.00 – $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Goodyear, AZ 85338