van Wagenen Hiring for Spanish Bilingual Customer Service Rep-Remote Job at Eden Prairie, MN Full Time

LOCATION

This is a REMOTE position

COMPANY

van Wagenen, a division of Risk Strategies is a top national specialty insurance brokerage and risk management firm assisting organizations and individuals to simplify the process of protecting assets, offering benefits and minimizing liability. With over 115 offices and 2,400 employees across the US & Canada, we thrive on our passion to be ranked a Best Places to Work since 2018 by our most important asset, our employees. For 2020, Risk Strategies was named 6th Fastest Growing Firm, 12th Largest Personal Lines Broker, 11th largest privately-held P&C Broker and the 16th largest US Broker by Insurance Journal.

JOB SUMMARY

The Spanish Bilingual Customer Service Representative serves as the primary contact for customers, agents and clients in the US and Canada. The Bilingual Customer Service Representative determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity and time-service standards.

SALARY

$16.00 per hour

RESPONSIBILITIES

• Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues.
• Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines.
• Process policies and related document to ensure accurate and efficient flow through the appropriate processing system.
• Provide assistance to other departments when workload dictates.
• Consistently achieve departmental standards of productivity and accuracy.
• Maintain the security and confidentiality of the facility, computer system, programs, customer and client information.
• Complete additional duties as assigned.

QUALIFICATIONS

• High School Graduate or General Education Degree (GED)
• 6+ months of call center customer service related experience.
• Fluent in Spanish and English a must
• Ability to type 45 wpm and use a 10 key as well as general knowledge of Database software, Internet software, Spreadsheet software and Word Processing software
• Customer Service Associates will regularly stand, sit, use fingers and hands, talk and hear
• Must be authorized to work in the United States