Vagus Technologies Hiring for ONSITE–IT Support Analyst –ONLY US CITIZENS AND GC CAN APPLY Job at Evanston, IL Full Time

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IT Support Analyst

Job Description

Cardinal Intellectual Property is looking for an IT Support Analys
IT Support Analyst must be local and work from our Evanston office at least twice a week and upon request by Management.
The company culture is creative, fast-paced and focused on massive growth. We work to foster an environment that promotes growth, appreciates diversity of thought, and provides continuous opportunities for development.
Position Responsibilities/Duties:

• · Respond to emails from employees and clients seeking help with application, software, or computer-related issues
• · Responds to telephone calls, email and personnel requests for technical support
• · Documents, tracks and monitors the problem to ensure a timely resolution
• · Interface with Active Directory, Remote Desktop Services, Windows Server environments, Office 365 and network infrastructure to set up and troubleshoot client issues
• · Involves the use of problem management databases and support desk systems
• · Maintain a high level of courteous customer service at all times
• · Provide support for occasional off-hours requests
• · Improve IT infrastructure, policies and practices as necessary to maintain and exceed compliance with client privacy and security
• · Active directory configuration and management
• · Ability to work with remote access tools and troubleshoot workstations
• · Provide status updates to client requests daily
• · Onboarding New users with account creations and setup
• · User account and permission administration

Required Skills and Abilities:

• · Excellent customer service skills
• · Strong verbal communication and problem-solving skills
• · Able to work in a fast-paced environment
• · Excellent time management skills, ability to multi-task and prioritize work
• · Knowledge of Active Directory functionality
• · Clear theoretical understanding of networks, including LAN/WAN/VPN

Qualifications:

• · Bachelor’s Degree in a technology curriculum or IT Support Certificate
• · 2 years of experience in IT Support

Job Type: Contract

Salary: $32,349.51 – $41,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Boca Raton, FL 33428: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• WHAT IS YOUR VISA STATUS? ARE YOU INTERESTED IN ONSITE JOB IN BOCA RATON, FL? WHAT IS YOUR EXPECTED SALARY? WHAT WILL BE YOUR NOTICE PERIOD IF OFFERED? WHAT IS YOUR CURRENT LOCATION AND CURRENT POSTION? WHAT IS THE AVAILABLE TIME TO DISCUSS FURTHER?

Experience:

• Help Desk and Desktop suppor: 3 years (Preferred)
• Office 365: 3 years (Preferred)
• deploying Microsoft Windows 10: 3 years (Preferred)
• converting windows 10 to windows 11: 3 years (Preferred)
• in hardware configuration and troubleshooting: 3 years (Preferred)
• PDQ: 3 years (Preferred)
• user management: 3 years (Preferred)
• active directory: 3 years (Preferred)

License/Certification:

• CompTIA A+ Hardware and Microsoft MCP certification (Preferred)

Work Location: One location

Speak with the employer
+91 8778941508