Vaco Looking for Desktop Support Admin | $29/hr | Arden, NC Full Time

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Desktop Support Admin | $29/hr | Arden, NC in Arden, NC at Vaco

Date Posted: 5/8/2022

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Job Snapshot

Employee Type:

Full-Time

Location:

Job Type:

Experience:

Not Specified

Date Posted:

5/8/2022

Job ID:

DESKT12640

Job Description

Job Summary (Primary Function)

Installs, modifies, troubleshoots, and makes repairs to personal computer, printers, hardware appliances and software systems. Provides technical assistance to users.

Job Responsibilities (Essential Functions)

• Installs and upgrades hardware, software, printers, monitors and other peripheral equipment for employees.
• Responds to employee inquiries regarding system operations and diagnoses system hardware and software problems.
• Orders and installs supplies for printers, copiers, and fax machines.
• Instructs users in use of equipment.
• Provides updates, status, and completion information to manager and / or users. Including documentation of resolutions and equipment inventory.
• Reads technical manuals and brochures to determine system needs or enhancements.
• Maintains regular and reliable attendance.
• Images PC for standardized platform
• Supports Fulfillment systems including Pick To Light system.

10. Support OceanX security suite (Crowdstrike, Bitlocker and Cylance).

11. Active Directory, DNS and DHCP administration.

12. O365 and Azure administration.

13. Kaseya and JAMF administration.

14. New user onboarding.

Other Responsibilities

15. Adheres to all company policies and procedures.

16. Other duties / responsibilities may be assigned to this position at the manager’s discretion.

17. Advise on best practices and solutions for business needs.

18. Participate in On Call after hours rotation.

Job Requirements (Evaluation Factors: Skills, Knowledge, Experience, and Ability)

Job Knowledge

• Extensive knowledge of printers, PC’s and related hardware.
• Working knowledge of maintenance and repair to networks (Ethernet, cabling).
• Operating Systems and software (Windows 10, 11 and 2016).
• Excellent verbal, written and interpersonal communication skills.
• Working knowledge and proficiency in Microsoft Office (i.e., Word, Excel, PowerPoint, Outlook, etc.) required.
• PLC and Fulfillment systems knowledge a plus.
• Experience with Microsoft IDS imaging.
• Experience with endpoint protection security software and drive encryption software.
• Microsoft AD, DNS and DHCP
• Azure and O365
• Kaseya and JAMF

Experience

• Requires three to six months on the job to become minimally proficient.
• Two years support experience or equivalent licensing / certification with hardware, software and other periphery equipment.

Education

• Associate degree in Computer Science or Information Technology.
• Certification in IT applications preferred (e.g. Microsoft, A+, Network, MCP, MCSE, MSCA, Active Directory, Kaseya, and Microsoft Office 365).

(Work experience will be considered in lieu of education and certifications)

RESPONSIBILITY

Contact with Others

• Requires daily contact with all internal employees. Occasional contact with clients who want access to the computer system. Contact with copier and fax suppliers as needed for repair or maintenance.

Confidential Data

• Works with some confidential data where disclosure would be inappropriate.

Responsibility for Accuracy

• All production changes require approval to minimize production outages.

EFFORT

Mental Effort

• Requires mental concentration to troubleshoot and diagnose PC problem to bring about resolution.
• Must be able to lift to 50 lbs.

INITIATIVE

Resourcefulness / Initiative

• Can apply method of repair, update or assistance that will produce most efficient results within standard operating procedure.

Vaco