Vaco Hiring for IT Support Specialist II Job at Novato, CA Full Time

Technical Support II

ABOUT CLIENT:

Our client develops and publishes some of the most popular video game franchises on the planet including. The IT and Security teams build, monitor, and maintain their corporate and production infrastructure that their fans need to play their games. They are experts in systems, networks, cloud technology and security. Their teams maintain the enterprise and development technology stacks that run their company and support their gamers. The IT and Security teams operate globally to ensure a consistent and exceptional experience for the entirety of the company.

WHAT WILL YOU DO?

As Sr. IT Support Specialist, you will be working with world class engineering and production operations teams to maintain a stable environment. You’ll deploy and administer system and tools and provide front-line support to various sites and departments. You’ll work closely with developers in supporting new services and tackling issues as they arise. This is an opportunity to enhance your career in a critical role supporting what some of the largest and most successful

game franchises.

This includes:

• Serve as primary IT support, coordinating with existing IT staff to diagnose and resolve hardware/software issues on PC/macOS workstations and infrastructure hardware
• Day-to-day administration of Windows server environment: AD, DNS, DHCP, related applications
• Troubleshoot and resolve network connectivity issues (including VPN support)
• Use imaging and deployment tools (SCCM) to ensure workstations and applications are deployed in a standardized manner
• Assist in administering backup and restoration system
• Develop and maintain documentation for procedures and user resolution documentation
• Provide timely and creative solutions to challenging problems
• Ability to work calmly in high pressure situations and manage multiple ongoing projects

WHO WE THINK WILL BE A GREAT FIT?

You’re passionate about working with enterprise technology. You desire to interact with various departments – identifying and responding to a variety of technical challenges. You’re able to provide amazing customer service. You’re looking to expand your career by working in a large scale, enterprise environment. You are willing to work in a fast paced and cutting-edge environment with other highly skilled professionals. You are anxious to grow and develop skills that will help make our client the best gaming company in the world.

• 5-7 years of experience in a similar role with an ability to operate in an individual capacity
• Possess a thorough understanding of the Windows and macOS operating systems, Active
• Directory & Office 365 in an enterprise environment
• Knowledge of server and PC workstation hardware, software and security essentials
• Excellent written and verbal communications skills
• Bachelor’s Degree in Computer Science or a related field, MCSE certification, or equivalent experience required