UX Design Manager, Enterprise UX Consistency & Usability LOOKING FOR UX Design Manager, Enterprise UX Consistency & Usability JOB AT Remote

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 90 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them. UX at Allstate

We’re a large and well-respected digital design organization of 115+ passionate UX Designers, Content Designers, Researchers, Visual Designers, and Design Program Managers led by our VP UX. And we’ll be growing by 40% in 2022. We’re hiring to evolve UX across dozens of digital products and services and Allstate brands, and to establish a shared design platform: an expanded design system, reusable content, user research and design thinking.

Here’s what you can expect from a UX career at Allstate:
Participate in a collaborative, fun and friendly remote team environment that values diversity, builds and trains individuals, and supports long-term career and skills growth.

Contribute to large-scale digital systems and products that are used by millions of customers and have a meaningful impact on our business.

Join a proven UX organization that is benefitting from high growth, demand, visibility, and investment.

Practice true user-centered design, supported by robust research and analytics capabilities.

At Allstate, you’ll help innovate and reinvent insurance and improve customers’ lives by designing products to support them in their moments of greatest need, and you’ll have fun along the way. Join our diverse team of creative problem solvers using our talents for good — at work and in life. Job Summary:

The UX Design Manager, Enterprise UX Consistency & Usability is responsible for leading efforts to identify, standardize, and champion UX quality, consistency, usability, and shared enterprise UX with a focus on patterns and service design across Allstate experiences. This position will be dedicated to UX as a platform, and will assess, evaluate, and drive shared experiences, patterns, navigational models and hierarchies, and industry standards to increase Allstate’s UX quality and delivery across the full suite of Allstate’ products and services. The UX Design Manager collaborates with key stakeholders, UX team members, UX leadership, product managers, developers, and end-users to define, design, ship and iterate Allstate’s UX platform.

All applicants should provide work samples, with proper consideration of copyright restrictions. Specifically for this role, the applicant needs portfolio examples that show: design platforming initiatives; enterprise design systems and/or macro patterns; consolidated enterprise navigation schemes; or similar; applicants will need to speak to how you drove adoption, governance and consensus to lead a larger community and/or enterprise to adopt common standards and leverage that work. The applicant should be able to speak to their design philosophy and be aware of design trends. Applicants who cannot provide work samples will not be considered.

Key Responsibilities:
Drive and have UX discipline leader responsibility for ensuring a unified, consistent, usable, and industry-leading end-end customer experience across all Allstate user experiences for our customers

Serve as the resident ‘expert’ leader within the UX team on UX and navigation patterns, needs, usability and consistency across products. Leads the team as one of the most senior-level manager-practitioners.

Source, assess, document, and have a point of view on areas Allstate’s UX reflects consistency and quality, as well as prioritized areas of opportunity to improve. Conduct thorough heuristics across all current and planned experiences

Lead a small team and all activities aligned to UX cross-platform quality and consistency, including defining the direction, standards, options, benchmarks, competitive perspectives, governance, and outcomes from a UX perspective.

Identify, design, and orchestrate patterns that undergird all of Allstate’s experiences.

Model how to use human-centered design approaches to frame problems, uncover patterns, discover opportunities, visualize concepts, and lead a team.

Utilize a research-based, user-centered design approaches to assess, test and gain tangible quantitative and qualitative feedback when multiple patterns exist to solve the same user problem/ use case in order to select the “right” single pattern/standard for enterprise adoption. Ensure such research aligns with key business and usability KPIs or goals (examples: reduced clicks, reduced task time to completion, reduced total time on page, improved comprehension and retention, increased conversion, etc.). Help to define, evangelize, and standardize the appropriate KPIs for use in each context.

Partner with product managers and technology leads to assess and prioritize strategic opportunities in an agile development environment.

Manage, coach, and mentor UX designers on lean design practices, design platforming and shared libraries, and research as applied to testing and evaluating design patterns.

Ability to manage expectations with senior leaders and stakeholders to shape, define and manage ongoing communication for all aspects of Allstate’s UX platform. Be able to provide status updates, own and manage a backlog, and identify areas of highest value/priority across the portfolio

Lead the team to design and envision future experiences iteratively in a dynamic environment by being mindful of how varied products and experiences may need to evolve over time.

Guide the team to create just enough documentation to communicate designs and research and test those options in order to provide clear recommendations to stakeholders. Able to stay away from overproduced deliverables and support collaborative in-person decisions.

Able to create rapid iterations of design prototypes and validate them for usefulness and usability with users by driving and defining both the designs and the user tests for feedback

Model what it looks like to be a continuous learner. Grow and share your depth of knowledge and apply it to develop your team and evolve how design happens at Allstate.

Enable and adhere to a measurement strategy with metrics that matter; ensure qualitative and quantitative data is captured and used appropriately to inform decisions for the products in purview. Preferred Qualifications

Seven or more years as a UX lead and senior practitioner in highly collaborative environments and at least 3 years of management experience.

Large enterprise experience working across several disparate products and systems from the same brand/ company.

Hands-on experience and leadership experience leading and contributing to an enterprise design system or component library and/or driving design platform patterns.

Experience leading and facilitating a wide breadth of human-centered design methodologies, particularly for design platforming initiatives.

Expert-level proficiency in at least one, ideally two, UX disciplines such as: Interaction Design, Information Architecture, Visual Design, Content Strategy, UX Research, or Product Design

Expert-level understanding of the user-centered design process and methods.

Strong knowledge of qualitative and quantitative research methodologies.

Bachelor’s degree or higher in the following is a plus: Design, Human Computer Interaction (HCI), Interaction Design, Information Sciences, Psychology, Human Factors, and/or Computer Science

Expertise using industry design tools such as Figma, Sketch, Adobe, Axure, InVision, etc. (Allstate will be moving to Figma.)

Experience designing in insurance, financial, or highly regulated verticals is a plus.

Notes: The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $137,000 – $155,000 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video .

Allstate generally does not sponsor individuals for employment-based visas for this position.

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