Utah State University Hiring for Student Services Coordinator II at Price, UT  Full Time

Requisition ID: 2023-6681
# of Openings: 1
Location: US-UT-Price
Category: Customer Service/Support
Position Type: Benefited Full-Time
Job Classification: Non-Exempt
College: USU Eastern
Department: USU Eastern-Student Affairs
Advertised Salary: Commensurate with experience plus excellent benefits

Overview
The Student Services Coordinator II will provide customer service for the One Stop office by phone, email and in person to students, faculty, staff, parents, and community members at USU Eastern in Price, Utah. They will gain knowledge of admissions, records, registration, advising, and cashier functions. They will serve as campus operator, backup cashier, backup advising assistant, and assist the director and other Student Services staff when needed.

Responsibilities

• Responsible for providing customer service via phone, email or in person regarding registration, records, advising, admissions, etc. for students, faculty, staff, and parents/guardians.
• Answer campus operator line and direct calls or assist with questions.
• Assist students with registration processes including student registration, course auditing, and any troubleshooting. Explain and accept appeals documentation, senior citizen registration, late add, and any other Registrar office forms.
• Process records functions including transcript requests for USU and CEU.
• Assist, as needed, with articulation of AP scores and any transfer college transcripts and enter records in banner and Extender. Work closely with Logan Registrars office to ensure up to date information.
• Answer question and assist students with the application for admission. Navigate and upload documents into CRM.
• Provide appropriate assistance with athletic eligibility, namely GPA, credit hours, and compliance calculations. Work closely with Athletic Director on updated lists and items missing. Print transcripts, schedules, and all other required documents for each team roster. Update Box folder regularly.
• Perform cashier duties when needed. Responsible for processing deposits, student payments, checks and all other cash handling duties. Balance petty cash and arrange deposits to bank. Update Box with daily paperwork.
• Attend weekly Student Assistance Program (SAP).
• Attend Student Appeals Committee meeting.
• Attend necessary and relevant Registrar meetings.
• Attend weekly Admission office meetings.
• Serves as Asset Manager for the One Stop Student Services.
• Schedule advising appointments for students when needed.
• One Stop Office key guard.
• Work with Director of Advising and Student Services to purchase needed supplies for Records and transcripts.
• Assist VA students, families, and dependents with documents and paperwork. Connect this population with USU VA office and services.
• Other duties as assigned.

Qualifications
Minimum Qualification:

• Four years of related experience; or an associate degree/vocational training plus two years of experience; or a bachelors degree.

Preferred Qualifications:

• Experience with customer service.
• Experience with Banner software.
• Work experience in Higher Education.

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills and the ability to interact professionally with a diverse group of faculty, staff, and students through a variety of mediums (phone, in-person, email).
• Skilled with computers and able to adapt to and learn new technologies as required.
• Ability to interpret and apply guidelines, policies, procedures, and rules using sound judgement.
• Ability to gather and analyze data to formulate solutions to problems.
• Strong data and records management skills.
• Knowledge of computerized student information systems.
• Strong consultative and advisory skills.
• Knowledge of policies and procedures pertaining to University student admissions, registration, and records.

Required Documents
Along with the online application, please attach:

1. Resume (to be uploaded during the application process)
2. Cover Letter (to be typed completed during the application process)

**Document size may not exceed 10 MB.**

Advertised Salary
Commensurate with experience plus excellent benefits

ADA
Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights
Utah State University (USU) was founded in 1888 and is Utahs land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.

USUs statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employs 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 masters and 42 doctoral degrees. about USU.

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

The USU main campus is located in beautiful , a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

USU is sensitive to the needs of dual career couples and provides a to support careers for partners who are also seeking employment.

USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the universitys ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at [email protected].

USU Land Acknowledgment

Please visit our website to learn about of the eight tribes of Utah.

*updated 05/2023

Notice of Non-discrimination
In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs non-discrimination policies:
Executive Director of the Office of Equity Matthew Pinner, [email protected], Distance Education Rm. 401, 435-797-1266
Title IX Coordinator Matthew Pinner, [email protected], Distance Education Rm. 404, 435-797-1266
Mailing address: 5100 Old Main Hill, Logan, Ut 84322
For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:
U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, [email protected]
U.S. Department of Education, Denver Regional Office, 303-844-5695, [email protected]

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USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university’s academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).