USAA Hiring for Director, IT Bank Anti Money Laundering Job at Charlotte, NC Full Time

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Director, IT Bank Anti Money Laundering. This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX or Charlotte, NC. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.

This role is focused on technical program leadership of the First Line of Defense Anti Money Laundering area. This group is responsible for roadmap creation, prioritization, budget adherence, resource management and reporting and transparency to executives for a large portfolio of work that is critical to the bank.

This opportunity resides within the Fraud & Central Operations technology group, a team that is tasked with protecting our members from financial crimes, resolving disputes, and is considered to be the first line of defense against Fraud and Anti-Money Laundering. FCO is the heartbeat of our military benefits team, including Servicemembers Civil Relief Act (SCRA) & Fair Credit Reporting Act (FCRA). We pride ourselves on maintaining the highest levels of operational excellence while also pursuing cutting-edge technology like Machine Learning to facilitate the financial security of our members.

What you’ll do:
Identifies and manages existing and emerging risks that stem from business activities and the job role.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Follows written risk and compliance policies, standards, and procedures for business activities.

Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.

Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams.

Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities.

Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).

Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets.

Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function.

Oversees the availability management of technology solutions / domains by applying strong change and incident management practices.

Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones.

Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.

Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs.

Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives

May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts.

What you have:
Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

8 years of experience in a technology function to include 3 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.

Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.

Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development.

Experience conducting cost benefit analyses and leveraging results to drive technology support solutions.

Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details.

Previous experience managing multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses.

Experience and ability to drive a culture of quality and personal accountability through technology support teams.

Demonstrated experience in vendor contract management and management of distributed development teams and resources.

Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function.

Advanced facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams and Senior/Executive leaders.

Experience in inspiring, leading, and defining vision, strategy and organizational change.

Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization.

Demonstrated ability to influence change at the executive level and team level.

Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.

Understanding of Legislative and Regulatory Compliance Requirements.

What sets you apart:
Prior experience with AML tech program management in a large FI

Prior experience with Actimize implementation and management

Prior experience with leading Agile teams

Excellent leadership and both written and oral communication skills

Strong relationship-building skills

US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $132,500 – $253,220 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.