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USA Financial Hiring for IT Support Administrator Job at Ada, MI Full Time
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USA Financial seeks a highly motivated self-starter with 3-5 years experience in IT, preferably with a Managed Service Provider, to join our IT Team. Candidate must be extremely detail and process oriented, with excellent communication skills, excited to share their knowledge with customers and team members.
USA Financial is expanding its technology offerings to take over the IT services of affiliated financial practices. This opportunity is for an individual who is passionate about providing high quality technology services to enable financial advisor practices to realize the benefits of securely and effectively being cloud-based. Candidate will be expected to have baseline knowledge of automation and scripting techniques and be excited to grow in this area to help the company gain efficiencies. Candidate will be required to document solutions as they are implemented or evolved, to ensure all team members are able to support the technology USA Financial provides.
The role is to partner with the rest of the IT team to support both internal and external users in utilizing typical IT industry solutions like Microsoft 365 but also to support a unique financial services industry tech stack. Candidate must be willing to learn and support end users of internally developed and third-party applications.
Due to USA Financial’s presence in the financial services industry, candidate must have a strong understanding of industry techniques for securing sensitive information on-prem and in the cloud. A general knowledge of the NIST Cybersecurity Framework is desired.
This position involves working directly with technical & non-technical individuals, often serving as a project lead. This requires strong written and verbal communication, critical thinking, and analysis skills. Candidate must be equally comfortable working independently or with others.
Key tasks:
- Utilize USA Financial’s RMM to manage and support devices
- Field incoming help request tickets, resolving issues effectively and efficiently
- Effectively multi-task to resolve issues and complete assigned projects, based on priority
- Remediate security issues detected by scans and endpoint alerts
- Create and maintain detailed documentation
- Manage and ensure effectiveness of systems, including networks, servers, laptops, firewalls, anti-virus, intrusion detection, etc.
Experienced with:
- Windows & Linux Servers
- PowerShell
- Active Directory & Azure AD
- VMware
- Microsoft 365 (Exchange, SharePoint, Teams, etc.) & Desktop Applications.
- Microsoft Azure & associated services
- Firewalls and remote connectivity technologies
- Network Hardware including switches & routers, with a deep understanding of networking concepts
- Data Security Tools
- Printers, Copiers, and other network devices
- Mac OS
Company Overview:
The USA Financial subsidiaries have cohesively knitted-together a dually registered Independent Broker Dealer and SEC Registered Investment Advisor, an Insurance Marketing Organization (IMO / FMO to access top carriers, products & insurance distribution), Formulas – a 2nd SEC Registered Investment Advisor (RIA AUM to provide turnkey formulaic money management), USA Financial Exchange – a 3rd SEC Registered Investment Advisor (a TAMP platform with over $1B in assets), and Financial HQ for Marketing & Technology Solutions.
The USA Financial subsidiaries have cohesively knitted-together a dually registered Independent Broker Dealer and SEC Registered Investment Advisor, an Insurance Marketing Organization (IMO / FMO to access top carriers, products & insurance distribution), Formulas – a 2nd SEC Registered Investment Advisor (RIA AUM to provide turnkey formulaic money management), USA Financial Exchange – a 3rd SEC Registered Investment Advisor (a TAMP platform with over $1B in assets), and Financial HQ for Marketing & Technology Solutions.
What USA Financial offers:
- Health/Medical Care
- Life Insurance
- Short-Term & Long-Term Disability
- 401(k) Retirement
- Generous Paid Time Off
- Paid Holidays
- Hybrid Remote Work Arrangements (Policy Requirements & Eligibility Apply)
- Also available: Voluntary Dental & Voluntary Vision
Interested in joining USA Financial?
If you would like to be considered for this position, please fill out the following application, including a cover letter & resume.
We reserve the right to respond to the candidates whom we choose to initiate further dialog with.
NOTE: All communication regarding interviewing/hiring will come from our recruiting email address with the domain “@echo.newtonsoftware.com”. Please check junk/spam box/settings.
If you would like to be considered for this position, please fill out the following application, including a cover letter & resume.
We reserve the right to respond to the candidates whom we choose to initiate further dialog with.
NOTE: All communication regarding interviewing/hiring will come from our recruiting email address with the domain “@echo.newtonsoftware.com”. Please check junk/spam box/settings.
