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University of Wisconsin – Stout Looking for Director, Client Technology Services Full Time
JOB DETAILS:
The Director of Client Technology Services reports directly to the Assistant Chancellor for Learning and Information Technology/Chief Information Officer (CIO). This position is an experienced IT leader who coordinates a wide range of technology support to faculty, staff and students, providing technological oversight and general supervision of employees within the Client Technology Services unit.
The Director of Client Technology Services coordinates services including IT help desk, PC repair, computer labs and the student laptop program (eStout). The ideal candidate must be an innovative and dynamic individual with demonstrated hands-on IT skills, supervisory experience, and outstanding leadership skills. The position requires excellent communication and interpersonal skills and a commitment to working in a team environment.
This is an on-campus position.
Anticipated start date will be June 13, 2022.
ABOUT THE JOB: IT Director II (B) / Job Code IT123
QUALIFICATIONS
Minimum/Required
- Associate degree or equivalent experience.
- Experience with management, supervisory, performance management, and leadership techniques required to supervise IT professional staff.
- Experience troubleshooting client technology issues.
- Broad knowledge of endpoint technologies.
- Excellent customer service skills when working directly with on campus customers and external vendors.
- Excellent organizational and leadership skills.
- Strong interpersonal and communication skills.
- Ability to work without direct supervision.
Highly Desired
- Bachelor’s degree by the start of employment.
- K12 or higher-ed experience.
- Service Management experience e.g., ITIL.
- Experience managing or serving as a senior member of an Information Technology help/service desk with frequent and high-volume in all areas of user support.
- Ability to communicate and collaborate with a wide variety of individuals with various levels of technical skills.
- Experience with developing, delivering, and updating user documentation and training materials.
- Experience that reflects the ability to use metrics to provide realistic resource requirements and create measurable objective.
- Ability to adapt to a rapidly changing technology environment.
- Ability to prioritize multiple requests for services from a broad constituent base including help requests, projects, outages, incidents, etc.
- Experience with vendor relationships, procurement, and asset management.
- Strong analytical and problem-solving skills.
RESPONSIBILITIES
- Directly supervise the Client Technology Services team including staff and student employees.
- Oversee all activities of Client Technology Services (CTS) team including the IT help desk and support for hardware and software for personal computer systems, printers, network distribution, and specialized electronic services.
- Manage and coordinate all aspects of the campus student laptop program (eStout).
- Partner with third party vendors in support of the student laptop program.
- Organize student laptop deploys, exchanges, and returns, and coordinate with campus stakeholders to create a positive student experience.
- Collaborate with academic stakeholders to ensure student devices meet the needs of UW-Stout students in their respective academic programs.
- Recommend hiring, suspension, lay-off, recall, promotion, evaluation, assignment, and discipline of employees.
- Serve as primary subject matter expert (SME) on ITSM platform, its utilization in support of ITIL service management in LIT, and in change management and continuous improvement.
- Foster collaboration between IT Consultants and clients.
- Foster a diverse and inclusive learning and working environment.
- Provide strategic leadership, vision, management, and accountability for selection and deployment of institutional technology systems and hardware.
- Stay abreast of emerging technologies and keep the university as close to state-of-the-art as feasible.
- Serve on campus, region and state committees as needed.
- Lead and participate in project management efforts.
- Attend meetings representing Learning and Information Technology (LIT).
- Assist the CIO and other IT leaders with development and implementation of procedures and policies.
- Perform other duties as assigned by the CIO.
DEPARTMENT INFORMATION
Learning and Information Technology (LIT) is a support organization dedicated to providing efficient and effective state-of-the-art learning and information technology solutions and services to students, faculty, and staff for instruction, administration, and public service in support of the University’s mission.
INSTITUTIONAL OVERVIEW
University of Wisconsin-Stout prepares lifelong learners, ethical leaders and responsible citizens in an equitable, inclusive, and sustainable environment through collaborative career-focused programs that integrate applied learning, theory and research. UW-Stout is committed to developing an inclusive community that fosters a rich, dynamic, and collaborative environment in which to work and grow, celebrating the diversity of individual perspectives and experiences.
A member of the University of Wisconsin system, UW-Stout is unique within the University of Wisconsin System–it is named after its founder, James Huff Stout, and holds the distinction of being Wisconsin’s Polytechnic University, a designation which highlights our combination of applied learning, real-world experiences, and an integrated liberal arts foundation.¿
UW-Stout offers 47 undergraduate and 23 graduate degrees, including 21 masters and 2 advanced degrees. The current enrollment is approximately 8,000 students.
UW-Stout is committed to investing in and ensuring access to equitable, diverse, and inclusive learning, student living, and work environments that reflect our regional and global connections.
The UW-Stout campus community enjoys opportunities for cross-disciplinary collaboration, state-of-the-art facilities, and a modern digital environment. UW-Stout values innovative approaches to solving problems in society and industry and encourages collaboration within and across disciplines and professions.
The university is on a beautiful campus in Menomonie, situated in western Wisconsin, 60 minutes east of Minneapolis-St. Paul on Interstate 94. Located in the scenic Chippewa Valley region with a population base of more than 200,000, Menomonie is a city of more than 16,400, surrounded by lakes, streams, and woodlands. For more information about the UW-Stout community and region visit: https://www.uwstout.edu/about-us/our-community
Facts and data about the university: https://www.uwstout.edu/about-us/meet-our-leadership/institutional-accreditation/fact-book
ADDITIONAL INFORMATION
Competitive salary commensurate with qualifications and experience. The UW System provides an excellent benefits package including participation in the Wisconsin State retirement plan.
All qualified candidates meeting application requirements will receive consideration for employment and will not be discriminated against. As an equal employment opportunity and affirmative action employer, UW-Stout welcomes applications from individuals from diverse groups; veterans, individuals with disabilities and from historically excluded populations. UW-Stout provides equal opportunity to all persons and is committed to inclusive excellence. At UW-Stout we value our differences and welcome diverse perspectives as we continually commit to developing an inclusive and equitable environment for all employees and students.
Employment is contingent upon the final candidate’s completing a criminal background check and being cleared to work by the Human Resources team. Employment is also contingent upon the final candidate passing a reference check process. The reference check process includes asking the final candidate and most recent supervisor questions regarding sexual violence and sexual harassment. Final candidates with previous employment within the UW System and State of WI agencies will be subject to additional reference checks.
Official transcripts required at time of hire.
Must be authorized to work in the United States. Sponsorship is not available for this position. A successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment and maintain work authorization throughout the employment term. If you have questions regarding this, please contact our Human Resources office, Phone: 715.232.2149.
In response to a public records request, the University of Wisconsin System will not reveal the identities of applicants who request confidentiality in their online application, except that the identity of the successful final candidate will be released. See Wis. Stat. sec. 19.36(7).
UW-Stout is committed to providing safety and security of all members of our community in accordance with the Clery Act. For campus safety information and crime statistics visit: https://www.uwstout.edu/life-stout/police-and-parking/clery-information
To apply, click on the APPLY button or go to: https://www.uwstout.edu/about-us/careers-jobs
Applicants will need to complete all required fields and attach all required documents prior to submitting the online application.
Note: Once you have attached your materials and submitted your application you will not be able to go into the system and change them.
Required application materials:
- Cover letter*
- Curriculum vitae or resume
- Names and contact information for a minimum of three (3) professional references
- Inclusivity Statement: Equity, diversity and inclusion are important to the mission of UW-Stout. Write a separate one-page or less statement demonstrating your past/present work, volunteer, and lived experience and how you envision carrying that experience into your work at UW-Stout.
*Please use your cover letter to speak to each of the Minimum/Required Qualifications for this position as listed above. For each required qualification, describe your relevant experience, using specific examples from your work history to illustrate how your experience satisfies the requirement.
To ensure consideration complete applications must be submitted online by Sunday, April 17, 2022. Applications will be accepted until the position is filled.
Before starting the online application process, we recommend you preview the frequently asked questions (FAQs) available at: https://kb.uwss.wisconsin.edu/21900
It is the policy of UW-Stout to provide reasonable accommodation to qualified applicants with disabilities. If you need assistance, or accommodation in applying because of a disability, please contact us using the information below. Employment opportunities will not be denied because of the need to make reasonable accommodation for a qualified individual’s disability.
For questions regarding this position or recruitment, please contact:
Search Chair: Tom Janicki
Email: [email protected]
If you need assistance with the online application process or if you submitted your application prior to uploading all of the required application materials, please contact:
Search Coordinator: Gretchen Metzler
Email: [email protected]
Job Family: Supervisory
University of Wisconsin-Stout values diversity of people, ideas and experiences. University of Wisconsin-Stout is an equal employment opportunity/affirmative action employer.