University of Wisconsin – Eau Claire Looking for Continuing Education: Database and Registration Manager Full Time

POSITION: A full-time, professional academic staff
position is available in Continuing Education, beginning June 2022.  The working title for this assignment is Database and Registration
Manager.  This is a renewable assignment.   The salary range for this position is $42,000-$46,000 and will be commensurate with experience
and qualifications.

MINIMUM QUALIFICATIONS

• Bachelor’s degree from a regionally accredited institution
  or 2-3 years’ professional experience.
• Prior experience with customer relationship management (CRM) software.
• Experience troubleshooting and resolving operation and database issues.
• Excellent problem solving skills, business acumen,
  professional judgment, and discretion.
• Experience and knowledge of videotelephony and virtual learning delivery platforms.
• Ability to learn new systems, software, and processes quickly.
• Excellent verbal and written communication skills, including
  professional phone and e-mail. communication skills and the ability to deliver technical information effectively.
• Excellent
  customer service skills.
• Strong organizational and analytical skills, including the ability to prioritize work, and manage
  projects under deadline pressure.
• Proficiency in MS Excel, Word and Outlook.
• Work well independently and as part of a
  diverse team while remaining adaptable and flexible to different situations and changes and work under pressure.

PREFERRED QUALIFICATIONS: 

• Bachelor’s degree in information systems, computer science, or related field.
• Familiarity with UW-Eau Claire or other UW System campus administrative procedures including educational principles and regulations.
  (Ex. FERPA, CampS, WISER, Shop UW+, BP Logix)
• Ability to understand data relationships, data structure, query language, and data
  manipulation.
• Working knowledge Ungerboeck (USI) database.
• Prior knowledge of virtual learning platforms.
• Basic
  knowledge of SQL (Standard Query Language) and programming.
• Basic knowledge of PCI Compliance Standards.
• Familiarity with
  principles of continuous process improvement.
• Demonstrated commitment to diversity, equity, and inclusiveness. 

SUMMARY: The Database and Registration Manager provides maintenance, analysis, and implementation of all Continuing
Education unit database applications and online learning platforms, as well as training support to Continuing Education staff.   This
position works closely with other functional areas of the unit to gain cross-functional knowledge that will allow for optimizing business
processes, and to ensure efficiency in the delivery of customer service and sales strategies.  This position oversees online learning
platforms, resources and tools, and operates the database that includes, but is not limited to: registration, credit and CEU tracking,
marketing, customer relations management, accounting/finance, and event management for continuing education programming and events.  Major
responsibilities include: database oversight, support, and troubleshooting, design and implementation of registration builds, design and use
of database reporting, design and implementation of unit registration processes, unit technology management, oversight of online learning
platforms, implementation of email marketing services and automation platforms, and training of unit staff on function area processes. 
Other duties as assigned.   

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Performs technical administrative
  functions of database systems to track courses/events, registrations, attendees, customer/student information, credit hours, finances,
  support workflows, and interact with the department website. 
• Assists with upgrades, enhancements, and maintenance of database in
  collaboration with vendor and serves as unit lead in testing for database functionality.
• Creates basic queries and reports as
  necessary for reporting or exporting. 
• Conducts and analyzes audit reports to ensure processes sustain data integrity and applies
  controls to safeguard accuracy of data in the creation and maintenance of continuing education record.
• Work with users in daily
  operations to troubleshoot and resolve problems with database solutions.
• Act as primary liaison with database and platform vendors
  and campus technology services in providing technical support and training to the unit.
• Study and provide recommendations on
  database, technology, and online learning platform tools, procedures, and methodologies.
• Communicates, trains, and assists end
  users on database functionality and changes due to upgrades.
• Train CE staff on use of the database, virtual learning platforms,
  technology, and information flow.
• Develop and maintain written instructions on system procedures and business processes.
• Participate in CE process-improvement efforts.
• Support registration area in entering registrations and providing customer
  service as needed.
• Understands systemic implications of decisions.
• Perform additional duties as assigned by unit
  leadership.

THE UNIT: The mission of Continuing Education at UW-Eau Claire is to spread the power of
education and to fulfill the “Wisconsin Idea” by serving our communities with UW-Eau Claire-quality educational resources. 

UW-Eau
Claire Continuing Education is dedicated to supporting people seeking education to improve their lives by providing innovative programing in
a variety of areas. Utilizing resources from UW-Eau Claire and UW System we develop our programing through collaboration with communities
and professionals working in their fields. All our programs are designed with inclusivity in mind and are focused on providing the best
educational value.

Visit the UW-Eau Claire, Continuing Education website to learn more: https://ce.uwec.edu/.

UNIVERSITY and EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately
11,500 students and 1,400 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known
as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and
professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability,
leadership, and innovation. To learn more about UWEC, visit https://www.uwec.edu/human-resources/employment-opportunities/why-uwec/ .

The City of Eau Claire, situated at the confluence of
the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of
Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and
abundant recreational opportunities.

APPLICATION PROCEDURE: Applications are submitted
electronically. Please follow instructions found on the following UW-Eau Claire Web site: https://www.uwec.edu/job–postings/ .You must create an account and login before you can apply.  If you have not yet
registered, click on the “Click here to Register” link to begin the registration process. If you are already a registered user, input your
“User Name” and “Password” and select “Login.”  Click the link to the IT Business Analysis I position (Job ID # 17752) and then click the
“Apply Now” button to submit your application electronically.  Your application will not be considered complete until all required documents
are attached and all required fields are completed.  Please be sure you have included the following in PDF format:

• Letter of application
• Resume
• Names and contact information for three references.

Please direct requests
for additional information to:

Kathryne Smieja, [email protected]

To ensure
consideration, completed applications must be received by June 8, 2022.  However, screening may continue until position is filled.
The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the
process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past
conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of
applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §.
19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working.
Although crime at the University of Wisconsin-Eau Claire is  limited, the   University Police want students, faculty and staff to be aware
of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics
Act is a federal law that requires colleges and universities to disclose annual information about campus crime.  Visit Campus Security and
Fire Report  (https://www.uwec.edu/files/8/annual-security-report.pdf) .  Also visit our Campus Security Authority policy (https://www.uwec.edu/files/787/CleryCompliancePolicy.pdf).

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing

diversity, equity, and
inclusion.