University of Western States Hiring for Clinic Receptionist at Portland, OR Full Time

Job Description:

1. GENERAL POSITION INFORMATION

Position Name: Clinic Receptionist

Classification: Non-exempt, Benefited

FTE: 1.0; Full-Time

Work Hours: Monday – Friday, 10:30 am – 6:30 pm

Department/Division: Clinic Operations

Supervisor: Office Manager

Benefits: Comprehensive benefits package including employer paid and employer sponsored health, dental and vision insurance plan options. 403(b) retirement plan with up to 10% match after one year. Tuition waiver eligibility for UWS academic programs after one year of employment. Free and reduced cost care in the campus health center for employees and their immediate family members. Reduced Trimet Hop card. Paid vacation, sick, wellness time and holidays.

2. POSITION SUMMARY

– Performs scheduling and patient registration for clinic and maintaining professional demeanor via phone, written, and in-person patient interactions

– Collects copays and outstanding balances from patients and balancing accurately within EHR and end of day closing reports

– Communicates effectively with team members and patients of appointment types, and necessary intake paperwork

– Completing inventory counts to ensure medical supplies and products are fully stocked and available within the clinic

– Monitoring intern and clinician overlapped scheduling and appropriately notifying when patient is ready to room.

3. KEY RESPONSIBILITIES

Collecting accurate patient information at registration and completing all necessary intake paperwork, while practicing patient health information 25%

Monitoring patient feedback and ensuring professional and positive patient and customer experience, and escalating concerns promptly with clinic manager for resolution 25%

Effectively preparing clinician schedules within blocked times to maximize clinician productively, and maximizing patient capacity by scheduling within same day when possible 25%

Accurately completing scanning and indexing within patient chart of completed documentation. 25%

4. UWS CORE VALUES

Best Practices: We maintain high standards by using and integrating evidence across multiple disciplines.

Curiosity: We are innovative, open minded, and forward thinking.

Inclusiveness: We are respectful, mindful, and welcoming of different ways of being, thinking, and doing.

Professionalism: We are responsible, respectful, and accountable.

Student-Focus: We work for the common good of students’ academic and professional success.

Whole-Person Health: We promote physical, mental and emotional wellness in all facets of the UWS experience.

5. POSITION QUALIFICATIONS

Required: High school diploma or equivalent; at least 3 years of customer service experience; Microsoft application proficiencies.

Preferred: Associates Degree in General Studies or equivalent; at least 1 year of experience in healthcare or chiropractic office.

6. APPLICATION, SCREENING AND HIRING PROCESS:

Screening of applicants will begin immediately, and the position will remain open until filled. To apply, please submit a resume and cover letter. University of Western States conducts background and reference checks for the finalist or finalists of staff and faculty positions. The type of background check will vary by position type.

University of Western States offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.uws.edu/about/employment/

University of Western States is an Equal Opportunity Employer.