Job Profile Summary
In collaboration with the Manager, Ambulatory Access Quality & Standards, the central PFA Implementation Team, and Access Pod Managers, develops best practice-based Standard Operating Procedures (SOPs) for operational Access workflows. Engages with stakeholders including HIT, Revenue Cycle Training, and clinic operations during SOP development to ensure operational alignment. Trains Access team members on new and revised workflows through on-going at the elbow support and monitoring. Evaluates adherence to SOPs and operational quality by analyzing both qualitative and quantitative data. Helps in the implementing of system enhancements and performs subsequent follow up and reporting of the Registration and Scheduling systems.
Position Compensation Range: $45,656.00 – $70,761.60 Annual
Additional Job DescriptionMINIMUM REQUIREMENTS
Education: High School or equivalent required. Associate or Bachelor’s Degree preferred in education, health or IT related majors
Experience: 3 years relevant experience in a Help Desk/Information Systems setting or with Scheduling and/or Registration at UVA.
Licensure: Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) by the NAHAM required within 18 months of hire date.
PHYSICAL DEMANDS
Job requires standing for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, and repetitive); Repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 50 – 100lbs. May be exposed to noise, radiation, radioactive materials, blood/body fluids and infectious disease.
COVID Vaccination Requirement and Guidelines
Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person’s perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
The University of Virginia is an Equal Opportunity/Affirmative Action Employer.
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