University of Texas at Arlington Looking for Business Analyst II (S03754P) Full Time

Job Summary:

• The Office of Information Technology at UT Arlington provides premier support and solutions to our Maverick Community.
• We are a team of highly skilled professionals who approach our work with pride, respect, and a shared purpose.
• The CRM Business Analyst II in the Office of Information Technology (OIT) provides procedural guidance, process improvement recommendations, business requirements planning, system configuration management, application testing, quality control, and advanced reporting to user departments for specific application software used by departments.
• The CRM Business Analyst II will also perform advanced analysis of exception conditions, error processing, workflow efficiencies, for all software applications used by departments that they support.

Essential Duties:

• Work with associated business areas to resolve exceptions preventing normal business operations as they relate to software applications and business procedures.
• Perform advanced problem/root cause analysis of business processes, work- flow processes, and advanced troubleshooting for user departments.
• Develop business process documentation and configuration guides.
• Develop reports using CRM tools, queries, and associated CRM reporting software.
• Train/Mentor less experienced business analysts with business process designs, testing, quality control and CRM requests from users.
• Act as a liaison on behalf of Office of Information (OIT) and departments for technology related communications and meetings with technical staff/vendors as needed.
• Identify and develop practices and business processes as requested by business areas.
• Perform other duties as assigned. Microsoft Office Suite, Visio, Teams, and SharePoint would be a plus.
• Knowledge working with Agile Scrum Methodology for projects would be helpful.
• Any experience working with document imaging software like Highland Perceptive
• Content (ImageNow) or Hyland (OnBase) Software would be helpful.

Required Qualifications:
Bachelor’s degree in Information Systems, Computer Science, Business Administration, Economics, Math, or equivalent experience. 3-5 years’ experience or the equivalent.

Preferred Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Math, Economics, or equivalent experience.
• 3-5 years’ experience or the equivalent

Special Instructions:
All Information Technology staff – regardless of their unique position are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and institutional data, with priority to delivering customer service, with the understanding of the 24/7 nature of IT agreements with customers, and the responsibilities that it creates for them as individuals, in a constructive and collaborative manner with colleagues.

EEO Statement:

UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.

Open Until Filled: No

Location: Arlington