Posting Number:
STA00003PO24
Job Family:
Information Technology
Job Function:
IT Business Systems Analysis
USC Market Title:
IT Program Coordinator
Link to USC Market Title:
https://uscjobs.sc.edu/titles/133268
Job Level:
P1 – Professional
Business Title (Internal Title):
CRM Developer
Campus:
Columbia
Work County:
Richland
College/Division:
Enrollment Management
Department:
EM Undergraduate Admissions
State Pay Band:
6
Approved Starting Salary:
$46,896
Advertised Salary Range:
$46,896- $61,745; salary commensurate with qualifications and relevant experience.
Part/Full Time:
Full Time
Hours per Week:
37.5
Work Schedule:
Monday – Friday; 8:30AM-5:00PM – One hour for lunch.
Position requires some evening and weekend work. This position has the potential for hybrid or remote work.
Must be willing to work a flexible schedule to meet the needs of the department.
Basis :
12 months
Job Search Category:
Information Technology
About University of South Carolina:
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Inclusive Excellence Statement:
At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.
Advertised Job Summary:
The University of South Carolina’s Office of Undergraduate Admissions is seeking an innovative, technically savvy colleague to join the Slate IT team in a CRM Developer position. This position will coordinate with external vendors to configure imports (via Slate source imports or through API development) that meet user requirements. Responsibilities include but are not limited to supporting the final phases of CRM enhancements, being available as a technical resource and trainer to campus partners, executing day-to-day operations and maintaining data accuracy, creating processes for data collection and developing thoughtful analysis in response to questions raised on trends, effectiveness and correlations.
Minimum Qualifications:
Bachelor’s degree and 1 or more years of experience, which may be substituted by equivalent combination of certification, training, education, and/or experience.
May at times be required to travel alone both in South Carolina and out of state for professional development and will have to carry materials and equipment.
Preferred Qualifications:
Knowledge/Skills/Abilities:
Job Duty:
Oversee day-to-day system maintenance (forms, events, rules, retention policies, data flow) to ensure efficient operation and resource optimization while meeting functional business requirements. Provide daily remote or on-site support for Slate users. Ensure data integrity of daily imports and exports via queries or admin tools; coordinate daily data clean-up processes for accuracy and error resolution; identify and resolve duplicate records. Respond to service tickets by internal and external user groups on topics including but not limited to form creation/modifications, application updates/mapping, query creation/modification and rule creation/modifications. Troubleshoot issues as they arise.
Essential Function:
Yes
Percentage of Time:
30
Job Duty:
Research and develop new or additional Slate enhancements that support business needs. Work with leadership team and Senior Assistant Director of Information Technology to implement enhancements. Continually enhance understanding of Slate by participating in Community Conversations, Slate Annual Summit, and/or Slate Labs.
Essential Function:
Yes
Percentage of Time:
25
Job Duty:
Assist in managing user permissions, user groups, and roles in Slate as it pertains to counselors and staff members. Create formal documentation of on/off boarding users for compliance.
Essential Function:
Yes
Percentage of Time:
15
Job Duty:
Collaborate with Marketing Technology unit to design, develop and maintain Slate portals to display user-specific information and self-service functionality in coordination with functional business needs.
Essential Function:
Yes
Percentage of Time:
15
Job Duty:
Develop system documentation related to upgrades, enhancements and projects. Assist with the creation and delivery of end user documentation and training.
Essential Function:
Yes
Percentage of Time:
10
Job Duty:
Participate in Undergraduate Admissions tasks to include, but not limited to: selectively review applications for admissions and make recommendations based on department policy, review applications for scholarships, and represent USC at on- and off-campus events. Participate in the management of, and strategic and tactical planning for, the Undergraduate Admissions Office. Responsible for co-supervising 1 student worker. Other duties as assigned.
Essential Function:
Yes
Percentage of Time:
5
Safety Sensitive or Security Sensitive:
No
Hazardous weather category:
Non-Essential
Number of Vacancies:
1
Job Open Date:
01/03/2024
Job Close Date:
02/16/2024
Open Until Filled:
No
Special Instructions to Applicant:
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by February 16, 2024
Quicklink for Posting:
https://uscjobs.sc.edu/postings/161963
EEO Statement:
The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
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