The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job TitleSystems Automation Engineer/ Systems Automation Engineer SeniorJob Profile TitleApplication Developer CJob Description SummaryInformation Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities.
ISC’s 270-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress.
ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals.
Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/.
The System Automations Engineer will report to the Sr. IT Manager, collaborations and communications, in the ISC Technology Services group. This role will provide critical support as a systems software developer for Linux- and Windows- based email services.Job Description
Job Responsibilities
Systems Automation Engineer
Delivers solutions for the Penn Email routing infrastructure; this includes coding, testing, implementation and maintenance of system application software and associated middleware, associated middleware and API based access, in highly complex solutions.
Provide support to local service providers in schools and centers for the central Penn email service (PennO365), including mail delivery and sanitation services.
Assist in building and maintaining on-campus mail routing infrastructure which provides integration points with external vendors.
Assist in coordination of systems and services maintenance (upgrades, fixes, security patches) with central system support service teams; Assist with maintenance of existing mail routing infrastructure.
Deploy and maintain an enterprise class system software environment and can write scripts to automate, scale, and optimize workflows on it.
Support and enhance automation for systems integration, using both Linux based and Windows based scripting languages, such as Python, PowerShell and Ansible.
Ensures adherence of technical, quality assurance, data integrity and security standards.
Design, install, configure, and maintain a variety of system software such as OpenLDAP, REST APIs and their integration with the Penn central email infrastructure.
Maintains system applications and interfaces, either user created or third party systems software, such as LDAP, REST APIs and web servers.
Communicate regularly on status, progress to supervisors, project teams; maintain contact with key vendors.
Collaborate with staff from other ISC departments and with local support providers around campus and with peer institutions to maintain and improve the Collaborations and Communications service portfolio.
Systems Automation Engineer Senior
Provide critical support to local service providers in schools and centers for the central Penn email service (PennO365), including mail delivery and sanitation services. Provide third tier support to the PennO365 team as a systems software.
Design, build and upgrade on-campus mail routing infrastructure which provides integration points with external vendors. Develops, tests, and implements code to support and maintain system application software, associated middleware and API based access solutions.
Oversees project goals and timelines for the Penn Email routing infrastructure. Reviews the work of colleagues and provide feedback on efficiency, security, and other best practices.
Performs technical and functional analysis of information, processing and management systems; designs systems and identify interrelationships among systems.
Deploy and maintain an enterprise class system software environment and can write scripts to automate, scale, and optimize workflows on it.
Developing further automation for systems integration, using both Linux based and Windows based scripting languages, such as Python, PowerShell and Ansible.
Develops and implements security, maintenance, installation and optimization of system applications and interfaces, either user created or third party systems software, such as LDAP, REST APIs and web servers.
Provides oversight on systems and services maintenance (upgrades, fixes, security patches) with central system support service teams; Update and patch existing mail routing infrastructure; Develops on demand reports on system status, service health, and usage, using Python or PowerShell based scripting technologies.
Coordinate systems and services monitoring and maintenance; maintain existing systems, track service status.
Communicate regularly on status, progress to supervisors, project teams; maintain contact with key vendors. Write reports on findings;
Collaborate with staff from other ISC departments and with local support providers around campus and with peer institutions to maintain and improve the Collaborations and Communications service portfolio.
Support the mission and business needs of ISC and the University
Qualifications
System Automation Engineer
Required
Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required.
2 to 3 years experience in a diverse IT environment with different systems and OSes, or equivalent combination of education and experience.
Experience with scripting languages and systems software implementation for both Linux and Windows based systems.
Hands on experience with using and implementing REST API based concepts.
Experience with Email protocols, Email flow and Email sanitation services or systems.
Strong written and verbal communication skills.
Customer focused and able to align client requirements with service offerings.
Preferred
Experience with either Python or PowerShell.
Experience with LDAP, AD, Postfix or Sendmail.
Understanding of systems automation with software such as Ansible.
Experience in a higher-ed or similar environment.
Able to analyze complex technical information.
System Automation Engineer Senior
Required
Bachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience is required.
3 to 5 years experience in a diverse IT environment with different systems and OSes, or equivalent combination of education and experience.
Extensive experience with scripting languages and layered systems software implementation.
Experience with designing, using and implementing REST API based concepts.
Experience with layered software such as LDAP, AD, Postfix, Sendmail.
Full understanding of Email protocols, Email flow and Email sanitation services or systems.
Self-starter who can prioritize, organize, and complete multiple concurrent work assignments on schedule and with expected level of quality.
Strong written and verbal communication skills.
Customer focused and able to align client requirements with service offerings.
Able to analyze complex technical information and disseminate to a varied audience, including senior University leaders.
Preferred
Extensive experience with either Python or PowerShell.
Experience with LDAP, AD, Postfix or Sendmail.
Experience with using Ansible to build purpose-built systems.
Experience in a higher-ed or similar environment.
Job Location – City, StatePhiladelphia, PennsylvaniaDepartment / SchoolInformation Systems and ComputingPay Range$51,824.00 – $120,000.00 Annual RateSalary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University Benefits
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
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