University of Pennsylvania Hiring for Senior Business Systems Analyst; Business Services Division at 3401 Walnut Street A Wing – 4th Floor Full Time

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job TitleSenior Business Systems Analyst; Business Services DivisionJob Profile TitleBusiness Systems Analyst SeniorJob Description SummaryReporting to the Senior Director of Business Services, this role provides technical leadership, planning, and oversight for the IT environment of several operational units within the Business Services Division (BSD), including Parking and Commuter Services, Penn Transit Services, and Penn Mail Services. While contributing to the assigned department’s IT strategy, this role also plans and directs IT projects across administrative departments, is anticipatory of clients’ needs and provides expertise and skills for IT solutions.

Key to the position is developing a strong understanding of the respective departments’ business requirements and operations. The successful candidate must translate those requirements into functional specifications and system design. The Senior Business Systems Analyst must be comfortable serving in a team-leadership role, supervising developers, and other team members to deliver solutions, and acting as a client liaison. The incumbent will often be called upon to manage vendors and external relationships and will be expected to establish superior working knowledge of applications and work collaboratively with the department’s leaders to ensure business objectives are accomplished.

Innovation and creativity are important aspects of the position. The Senior Business Systems Analyst will make recommendations for systems that will yield business process improvements based on application functionality, stakeholder input, and industry standards. The incumbent will review department services, seeking feedback to identify technology solutions that will increase internal customer and end-user satisfactions and will also prepare business cases that will advocate for such opportunities.

They will be responsible for technical and functional analysis of information processing and management systems and will be called upon to do hands-on work with data and report-generating tools to support business decisions. That responsibility will extend to regularly performing technical and functional analysis of information processing and management systems as well as performing feasibility and assessment studies while identifying interrelationships among systems.

The role will serve as a “super user” for enterprise applications and the Senior Business Systems Analyst should be comfortable performing duties that might typically be associated with that of a systems administrator. Due to the nature of services provided by BSD departments, the Senior Business Systems Analysist is considered an essential employee and required to be available beyond scheduled work hours, especially during system implementations, upgrades, or matters regarding the assurance for the operational integrity of the systems.

The position is responsible for ensuring that technology initiatives and controls align with University standards, including matters related to data security, governance, and compliance reporting; application configuration and testing; and establishing processes to ensure business continuity, and emergency contingency. To that end, this role has dotted-line accountability to the Senior IT Director for the division and is a working member of the division’s extended IT team. Participation in relevant user groups throughout Penn, and developing strong relationships with IT professionals throughout the University, is paramount.Job Description

Job Responsibilities

• Contribute to IT departmental strategy and plan and direct IT projects across administrative departments, while anticipating clients’ needs so that they can provide their expertise and skills for IT solutions.

• Develop a strong understanding of the respective department’s business requirements and operations, translating those requirements into functional specifications and system design.

• Establish superior working knowledge of the associated applications and work collaboratively with the department’s leaders to ensure business objectives are accomplished.

• Make recommendations on business process improvements based on application functionality, stakeholder feedback, and industry standards.

• Work with autonomy in managing projects including designing, planning, coordinating, implementing, and delivering a well-tested solution to the end user community (documenting, tracking issues, action items, user requirements, and deliverables).

• Lead change management initiatives to ensure adoption of the system.

• Work with data and report-generating tools to support business decisions.

• Responsible for technical and functional analysis of information processing and management systems.

• Perform feasibility and assessment studies and identify interrelationships and dataflows between systems.

• As assigned manage developers, vendors, other team members, and external relationships to deliver solutions and act as a client liaison.

• Manage and review services, while seeking feedback to continuously increase levels of internal customer and end-user satisfaction.

• Prepare business cases and advocate for opportunities to partner with internal and external stakeholders on initiatives aimed at furthering business objectives and customer experiences.

• Recommend/document best practices, guide technology choices and implement processes that will provide streamlined and consistent support across all administrative departments.

• Actively participate in industry forums to identify trends and evaluate appropriateness for implementation.

• Maintain active involvement in vendor selection, contract negotiation, and establishment of service level agreements.

• Ensure that technology initiatives and controls align with University standards, including matters related to data security, governance, and compliance reporting; application configuration and testing; and establishment of processes to ensure business continuity, and emergency contingency.

• Serve as a “super user” for enterprise applications and as needed, perform duties that might typically be associated with that of a systems administrator.

• Be available beyond scheduled work hours, especially during system implementations, upgrades, or matters regarding assurance for the operational integrity of the systems.

• Participate in relevant user groups throughout Penn and develop strong relationships with IT professionals throughout the University.

• Maintain dotted-line accountability to the Senior IT Director for the division and serve as a working member of the division’s extended IT team.

Qualifications

• Bachelor of Science (Computer Science preferred) and 5 to 7 years of experience (including Business Analyst and/or project management experience), or equivalent combination of education and experience is required. 7-10 years of progressive responsibility in performing the associated duties is preferred.

• Possess excellent interpersonal and communications skills, both oral and written, including the ability to provide information to senior managers in a clear and concise manner.

• Demonstrated ability to identify and analyze complex business problems.

• Demonstrated proficiency in generating reports to analyze/reconcile data is required. Working knowledge of commonly available tools and languages to support such analysis is preferred (e.g., SQL, XML).

The Business Service Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD’s mission is to provide high-quality service in a fiscally responsible manner. The Division is currently focused on three major initiatives: Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels; driving productivity for the Division and its customers through the better use of technology, and enhancing service offerings through upgrades and expansions of facilities.

Job Location – City, StatePhiladelphia, PennsylvaniaDepartment / SchoolBusiness ServicesPay Range$74,476.00 – $117,500.00 Annual RateSalary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay