The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job TitleInformation Technology Support Specialist A, Division of Public SafetyJob Profile TitleInformation Technology Support Specialist AJob Description SummaryThe Critical Infrastructure IT Support Specialist provides technology support to the members of the Division of Public Safety. Reporting to the Critical Infrastructure System Administrator, the Critical Infrastructure IT Support Specialist is responsible for many of the daily IT tasks such as tier 1 and 2 support of emergency telephony, land mobile radio, mobile data terminals, proprietary dispatch and police software, CCTV, access control, and related emergency communication and security technology. This position will make escalation decisions and route tier 2 issues as necessary. The Critical IT Support Specialist will maintain an inventory database of all equipment and track all service requests via a divisional ticketing system. Additionally, the Critical Infrastructure IT Support Specialist will back up the Divisional IT Support Specialist whose responsibilities are to maintain the anti-virus server, support audio-visual needs, maintain user accounts on servers, provide for access database services, and troubleshoot desktop/laptop computer problems.
This position is categorized as essential personnel and serves on-call (24 hours/7 days), which may require weekend assignments and holiday assignments.Job Description
Job Responsibilities
Qualifications
Job Location – City, StatePhiladelphia, PennsylvaniaDepartment / SchoolDivision of Public SafetyPay Range$37,220.00 – $60,000.00 Annual RateSalary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University Benefits
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
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