University of Pennsylvania Hiring for Coordinator, Student Experience – Wharton MBA Program Office at Huntsman Hall – 3rd Floor Full Time

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job TitleCoordinator, Student Experience – Wharton MBA Program OfficeJob Profile TitleAdministrative CoordinatorJob Description SummaryThe MBA Program Office (MBAPO) serves as a central hub for academic advising and resources for our 1700+ full time MBA students. The Coordinator, Student Experience supports the day-to-day, in-person and online administrative operations of the MBA Program Office, working closely with Academic Affairs (AA) and the Office of the Vice Dean (OVD) to create an exceptional educational experience for our students in every aspect of academic affairs between admissions and graduation.Job Description

The MBA Program Office (MBAPO) serves as a central hub for academic advising and resources for our 1700+ full time MBA students. The Coordinator, Student Experience supports the day-to-day, in-person and online administrative operations of the MBA Program Office, working closely with Academic Affairs (AA) and the Office of the Vice Dean (OVD) to create an exceptional educational experience for our students in every aspect of academic affairs between admissions and graduation. The Coordinator is responsible for administering exams for students with university-approved disability accommodations for all full-time MBA students with permanent and temporary accommodations. This includes scheduling exams and proctoring. This position reports to the Associate Director, Academic Affairs and works within a team of administrative professionals. Some work on evenings or weekends may be necessary to staff events planned by the OVD or to proctor student exams.

DUTIES:

• Provide oversight for the student experience including managing resource materials, tracking student engagement and assessment of student-centric services.
• Administers exams for students with disability accommodations, liaising with Penn’s Office of Student Disabilities Services, and corresponding with faculty, students, Wharton Operations, and Wharton Computing.
• Plan and execute logistics for in-person and online MBA Program-wide events. Responsible for securing details such as venue, space, caterers, marketing, audiovisual and technical requirements, volunteer recruitment.

QUALIFICATIONS:

• High school diploma; minimum of three – five years of prior work experience in the Higher Ed / MBA environment preferred; or equivalent combination of education and experience. Bachelor’s degree preferred.
• Must be detail-oriented, well organized, and skilled in customer-service.
• Strong written and demonstrated effective interpersonal communication skills including the ability to handle constant interruptions.
• Ability to maintain effective and collaborative working relationships with University staff, faculty, and students
• Highly skilled using PC-based systems
• Must maintain strict confidentiality of information.
• The ability to work occasional evening or weekend hours.
• This position will work out of Jon M. Huntsman Hall (3730 Walnut St.); occasional work from home eligible, at supervisor’s discretion.

Job Location – City, StatePhiladelphia, PennsylvaniaDepartment / SchoolWharton SchoolPay Range$20.45 – $26.39 Hourly RateSalary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay