University of Pennsylvania Hiring for Assistant Director of Tuition Management and Student Account Systems – Division of Finance at Franklin Building Full Time

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job TitleAssistant Director of Tuition Management and Student Account Systems – Division of FinanceJob Profile TitleAssociate Director D, Business and FinanceJob Description SummaryThe University of Pennsylvania is seeking a highly professional, experienced, and skilled individual for the position of Assistant Director of Tuition Management and Student Account Systems within Student Registration and Financial Services. Under supervision of the Director of Tuition Management and Student Account Systems,, this role assists the Director in ensuring the University’s financial processes related tuition and fees are efficient and transparent and student financial systems are configured accurately and timely. This role collaborates with school partners and works with the Director to determine tuition and fee rules for all academic programs, assists with managing billing statements, works with the Director to produce accurate financial reconciliation and reporting, and configures and supports systems related to student accounts as directed.

This role supports and facilitates decision-making in key areas of financial management and strategic planning. This position will conduct objective analysis of the financial performance within Penn and will develop an in-depth understanding of the business and financial structure.

In the Division of Finance, we recognize diversity and inclusion is paramount to a positive and thriving work environment; it is a business imperative.

We are committed to actively fostering diversity, inclusion and cultural competency throughout our operational efforts in the Division of Finance. This role will be critical in supporting those efforts and demonstrating behaviors and competencies that reflect Penn’s values.

We take pride in the myriad ways that diversity enriches our curriculum, and the cultural and social life of our campus. Penn’s commitment to achieving eminence through diversity is ultimately a commitment to creating a more vibrant university so that our graduates will be both stimulated and empowered to shape a better world.Job Description

Job Responsibilities

• Collaborate with partners across campus as requested by the Director to establish and maintain effective business rules for tuition and fee assessment with special attention on balancing the unique needs of the programs with overall cost of maintenance.

• Assist the Director with testing the efficacy of the tuition and fee assessment business rule and calls out deficiencies.

• Assist with creating training/orientation/detailed walk-through guides across SRFS teams to support business continuity and clear communication. Consistently reflect the core values of SRFS and Penn’s behavioral competencies in role with all interactions and communications.

• Assist with the generation of accurate monthly billing statements and communicate them timely.

• Conduct monthly, quarterly, and annual student account reconciliations as requested by the Director. Assists with determining the source of any variance.

• Assist with the configuration of the cost of attendance tool and solicit timely school input for each academic term as requested by the Director.

• Assist with the configuration and support vendor systems related to student accounts receivables, including but not limited to student payments, financial hold processes, and tax reporting.

• Develop, manage, and maintain accurate documentation regarding standard operating procedures, job aids, process documentation, risk assessments, protocols, and other documentation for tuition and fee rules for all academic programs and billing processes.

• Utilize various technologies, programs and partnership to accurately document processes in a timely manner.

• Develop and run reports using business objects and other reporting tools as needed.

• Productively manage conflict by recognizing and articulating differing opinions: appropriately bring conflict into the open and involve people/resources in resolving and supporting solutions; Recognize the validity of opposing viewpoints and does not act defensively; Exercise tact and discretion when handling confidential information and situations.

• Perform additional duties as assigned.

Required Qualifications:

• Successful candidates must possess a Bachelor’s degree and 5 years of demonstrated experience. Experience with Ellucian’s Banners system and fee assessment and accounts receivable modules is required. Candidates must demonstrate technical proficiency and adaptability to new software. Furthermore, candidates must show an ability and willingness to collaborate effectively with colleagues and peers, have an adept understanding of higher education student financial policies, and strong communication skills.

• Excellent interpersonal, communication and presentation skills. Demonstrated ability to be detail-oriented and accurate. Able to handle multiple tasks simultaneously. Demonstrated organizational and prioritization skills, along with the ability to work within tight and often conflicting deadlines. Must be flexible, show effective judgement, discretion and have the ability to handle confidential financial matters.

• Work effectively in a highly matrixed and decentralized environment with the ability to navigate through ambiguity and demonstrate appreciation and support for diversity, inclusion and belonging in a constantly evolving academic/higher education environment.

Preferred Qualifications:

• Master’s degree. Progressive work experience in higher education finance and student accounts. Knowledge of federal, state, and institutional regulations that govern tuition and fee assessment and collection. Experience with Touchnet systems and international payment vendors preferred.

• Conduct financial and operational analysis to support planning efforts that span a wide range of initiatives.

• Analyze the consolidated budget, capital plans, multi-year financial plans, etc.; monitor current year budget to actual results. May manage the annual fiscal budget process.

• Analyze data from various systems to produce regular and ad hoc financial reports.

• Participate in review of operational processes and policies to ensure sound and consistent financial analysis protocol.

• Provide staff mentoring and training and development for finance and business professionals. Manage a team of diverse professionals.

• Other duties and responsibilities as assigned.

Job Location – City, StatePhiladelphia, PennsylvaniaDepartment / SchoolDivision of FinancePay Range$61,046.00 – $85,000.00 Annual RateSalary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay