Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
Posting Title:
Cross Funct IT Support Coord
Department:
UNT-DSI-Administrative IT Services-150100
Job Location:
Denton
Full Time/Part Time:
Full-Time
Retirement Eligibility:
TRS Eligible
Additional Retirement Information:
For more information on retirement plan options, please visit https://hr.untsystem.edu/benefits/retirement-plans/index.php.
Salary Information:
$59,808.00
Department Summary:
Administrative Information Support Services (AITS) is uniquely positioned to support the University’s mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.
Position Overview:
Assist with maintaining the continuous operation of the UNT IT Help Desk
Minimum Qualifications:
Bachelor’s Degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.
Knowledge, Skills and Abilities:
• Prior experience with specific systems, equipment and software may be specified as needed by department.
• Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
• Ability to operate computer keyboards and to install computer hardware.
• Ability to assimilate, retain and utilize technical and applications-oriented information.
Work Schedule:
Monday through Friday 8-5
Driving University Vehicle:
No
Security Sensitive:
This is a security sensitive position.
EEO Statement:
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Classification Title:
Cross Funct IT Support Coord
Physical Requirements:
Lifting up to 25 pounds, Sitting, Talk or Hear, Ability to communicate, Standing
o:
Ensures that support requests received by the Helpdesk are recorded in the problem management system
o:
Assists manager in ensuring that Help Desk personnel maintain a professional manner when dealing with all user requests for support
o:
Continuously monitors the quality of service provided by Help Desk personnel and provides regular reports to manager on service quality
o:
Assists the Helpdesk staff with directly providing support when a solution is not immediately available
o:
Assists with maintaining public facing Helpdesk website and documentation
o:
Maintains internal documentation and knowledge resources
o:
Assists with internal escalations and with solving complex customer issues
Posting Number:
S7072P
Quicklink for Posting:
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