University of North Florida Hiring for Student Academic Success Services Coordinator at Jacksonville, FL Full Time

Job Title:

Student Academic Success Services Coordinator

Position Number:

339530

Requisition Number:

B08757

Position Type:

Administrative

Class Code:

9822

Time-limited through:

N/A

Type of Appointment:

Full-Time

Faculty Position Sub-Type:

N/A

Length of Appointment:

N/A

Internal Recruitment?:

No

Working Hours:

8:00am – 5:00pm

Department:

Undergraduate Studies

Organization:

Undergraduate Studies

Division:

Academic Affairs – DIV

College:

N/A

Approved Hiring Salary Range:

$42,000-Negotiable

Pay Basis:

Annually

Equal Opportunity:

In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie:

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

Faculty Initiatives:

The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.

General Description / Primary Purpose:

The Student Academic Success Services (SASS) Coordinator, under the direction of the Assistant Director or above, assists in the design, development and implementation of departmental processes and/or programs. Recommends policies and procedures to ensure effective coordination of departmental programs. This position provides academic support to students, manages student issues as they arise, hires and supervises student employees, and interacts professionally with university personnel, including faculty, Chairs, and Deans.

Job Function:

UNF’s Undergraduate Studies team offers a high energy, collegial work culture where team members contribute every day to helping students succeed. After completing onboarding and training in this position you can be part of a hybrid team (mix of on-campus and remote work). You will rapidly develop portable, marketable skills, expand connections to other professionals in Higher Education, and enjoy opportunities for mentorship and professional development. Your day-to-day efforts will emphasize self-directed and autonomous work. In addition to being part of a dynamic team, you will also have access to a competitive benefits package including UNF’s Employee Education Program, which includes up to 6 hours of tuition-free courses each semester. In addition to skill specialization and professional development opportunities in this role, you could potentially earn a doctoral degree in Educational Leadership or a master’s degree or certificate in one of UNF’s 75 graduate programs in arts and sciences, business, computing and engineering, education, and health. Apply today to become part of a team that empowers students with knowledge, resources, and opportunities to succeed.

Contributes to the development, delivery, and assessment of student retention efforts including Supplemental Instruction (SI), tutoring, and Peer-Assisted Student Success (PASS) programs

• Develops and implements effective programs for Tutor, Supplemental Instruction, Peer-Assisted Student Success to increase student success
• Recruits, interviews, hires, and trains up to a 120 student employees, which include SI leaders, tutors, and PASS leaders for assigned disciplines
• Supervises, observes and meets regularly with SI leaders, tutors, and PASS leaders
• Makes decisions about appropriate assignment of student employees to specific support roles in SASS.
• Conducts professional development sessions, workshops and training for Student leaders based on accreditation CRLA.
• Uses end of term grade data to make decisions in collaboration with academic programs about which courses will receive SI/PASS or Tutoring support
• Recommends improvements to university administration to enhance the effectiveness of academic programs
• Ensures programs are aligned with certification standards set forth by the College Reading and Learning Association
• Collects, analyzes, and evaluates data for reporting outcomes of SASS on course grades, retention, and degree progression
• Develops, updates, and maintains training materials, forms, policies and procedures
• Builds and maintains academic support schedules
• Updates course schedule to reflect academic support
• Manages attendance reporting database and generates regular reports
• Creates student surveys for scheduling purposes and program assessment
• Designs additional student-centered academic support programming such as tutor-led exam reviews, Incomplete contracts, and providing tutoring to local high schools.”
• Presents to faculty and university staff about the SI program and alternative academic support services offered by Student Academic Success Services
• Supports expansion and promotion efforts for SI, tutoring, and PASS

Percentage Of Time:

100

Marginal Functions:

• Continue professional development
• Other duties as assigned by supervisor

Required Qualifications:

This position requires either (a) Master’s degree from an acceptable accredited institution in a directly related area of specialization; (b) Bachelor’s degree from an acceptable accredited institution in a directly related area of specialization and two years of experience directly related to the job functions; or (c ) 6 years of direct experience.

Faculty Position Required Qualifications:

n/a

Departmental Requirements:

This position requires a positive, self-motivated person with excellent interpersonal communication skills, eager to work in an environment that requires strong emphasis on providing superior customer service in conformance with the University’s mission and values. This position requires the ability to work well with others, meet deadlines, organize a variety of tasks at one time and effectively manage them. SASS’ academic support programs are an integral part of Academic Affairs and contribute directly to the University’s graduation and retention rates. To that end, the Academic Success Services Coordinator will often be required to demonstrate a caring and patient attitude, utilize conflict resolution skills, and ensure that every effort is made to supply students with quality academic assistance.

Statement(s) of Understanding Definition:

This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.

This position has been designated as a Campus Security Authority (CSA). This position has been designated as a CSA because it involves significant responsibility for student and campus activities and/or responsibility for campus security. As such, any person in this position must report to the University Police Department a crime or an incident that might be a crime that he/she becomes aware of. This position has a reporting requirement because the University believes that responsibility for students, campus activities and/or campus security will make the holder of this position someone members of the University community will see as an authority figure and someone to whom they can seek help. A CSA is not expected to investigate or determine whether a criminal incident actually took place. A CSA’s responsibility is a duty to report. All positions designated as CSAs are required to complete an online or in-person training session. For more information concerning the training sessions or CSAs, please contact the University Police Department at (904) 620-2800 or the Office of the General Counsel at (904) 620-2828

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Required Licensure or Certification:

N/A

Machines/Equipment used regularly:

PC, iPad, Surface, Webcam

Anticipated Start Date:

04/15/2024

Job Posting Date:

03/07/2024

Open Until Filled:

Yes

Point of Contact Information:

Krissy Brown 904-620-2996

Hiring Official:

Dylan Charles

Location if not Jacksonville:

N/A

Special Instructions:

Applicants must complete an online application, as well as upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Krissy at (904) 620-2996, or email: [email protected]

Quicklink:

https://www.unfjobs.org/postings/27024