University of North Florida Hiring for Continuing Education Client & Customer Specialist at Jacksonville, FL Full Time

Job Title:

Continuing Education Client & Customer Specialist

Position Number:

342020

Requisition Number:

B08727

Position Type:

Support Staff Non Exempt

Class Code:

5123

Time-limited through:

N/A

Type of Appointment:

Full-Time

Faculty Position Sub-Type:

N/A

Length of Appointment:

N/A

Internal Recruitment?:

No

Working Hours:

8:00am – 5:00pm, M-F

Department:

Cont Ed Non-Credit

Organization:

CONTINUING EDUCATION

Division:

Academic Affairs – DIV

College:

N/A

Approved Hiring Salary Range:

$33,926.40 to Negotiable

Pay Basis:

Annually

Equal Opportunity:

In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie:

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

Faculty Initiatives:

The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.

General Description / Primary Purpose:

The primary responsibilities of this position include customer service and client relations for the Division of Continuing Education (DCE) as well as program support for DCE courses.

During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.

Job Function:

As a member of the Division of Continuing Education’s (DCE) Customer Care Team, the primary function of this position is to provide outstanding service to internal and external DCE customers as well as corporate clients. In addition, this position provides significant support to the division, which includes administrative support to the Dean of DCE and DCE leadership team.

Job functions include, but are not limited to, the following:
-Greet/provide assistance to customers, visitors, and corporate clients by phone/email/in-person
-Provide customers/clients with program/course information and monitor/resolve customer/client account issues
-Process enrollments and cancellations in DCE courses, utilizing Continuing Education’s registration system to register customers/clients and UNF’s payment system to process payments/refunds
-Assist with financial record keeping, including invoice management, collections, check deposits, and third party payment processing
-Promote and cross-sell DCE courses through outbound/inbound calls and emails
-Troubleshoot A/V equipment setup in classrooms
-Provide program support by preparing course materials and managing course documentation
-Oversee room setup for in person courses, including maintaining course schedules, ensuring furniture is set up correctly and materials/equipment are ready for use, checking between courses for clean up and room reset (utilizing student assistant help when available)
-Collect, monitor, and track course evaluations and required enrollment forms
-Provide timely and efficient telephone support to DCE program directors and Dean
-Maintain the appearance of the classrooms and DCE office common areas; process work orders when needed for repairs or cleaning
-Oversee DCE facilities upgrade projects, to include follow up with UNF Procurement and/or contractors, gather quotes and information on pricing/options, update Assistant Director of Finance on progress/concerns
-Order supplies for the division, utilizing appropriate UNF Procurement procedures
-Review and edit digital and hard copy communications/materials sent to customers and clients; complete mailings for hard copy materials
-Assist with implementation and management of OnBase document imaging software
-Assist with supervision of DCE’s student assistants under the direction of the Assistant Director of Finance: selection of students, training, scheduling, and task management
-Provide administrative support to the Dean of DCE, which includes scheduling meetings, taking accurate minutes, developing external and internal communications, maintaining records, coordinating the Dean’s Council, and contract tracking.
-Special projects as needed from the Dean of DCE and DCE leadership

Knowledge, skills and abilities include:
-Talent for developing and nurturing relationships with clients and co-workers in person and on the telephone
-Ability to think with entrepreneurial mindset in an environment that changes rapidly
-Strong organizational habits
-Ability to effectively manage time in rapidly changing environment
-Employment of professional business written and verbal communication skills
-Ability to plan, organize and coordinate work assignments
-Proficiency in Microsoft Office Suite
-Technical skills, which include the ability to learn new software programs and follow instructions for A/V setup
-Professional appearance and manner
-Ability to thrive in a team environment and work independently
-Ability to perform basic mathematical calculations
-High energy, outgoing and positive personality
-Ability to understand and apply rules, policies and procedures
-Program support may require moderate lifting (35 lbs), pushing/pulling for room setup and frequent walking from the Division office to classrooms
-Uses standard Business English
-Ability to be punctual

Percentage Of Time:

100

Marginal Functions:

Internal duties such as P-Card paperwork and travel processing.

Required Qualifications:

A Bachelor’s degree from an acceptable accredited institution in a directly related area of specialization; or a high school diploma and four years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Faculty Position Required Qualifications:

n/a

Departmental Requirements:

Advanced Proficiency in Microsoft Office suite – Word, Excel, Outlook, and PowerPoint. Ability to work in Access. Ability to learn and become proficient in additional software, to include: DCE’s CampusCE software, CashNet, UNF Foundation Raiser’s/Financial Edge, UNF EMS software, OnBase, Google Documents, OneDrive, Dropbox. Ability to troubleshoot office or classroom technology (computers, AV equipment).

Statement(s) of Understanding Definition:

This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Required Licensure or Certification:

N/A

Machines/Equipment used regularly:

Computers/AV equipment

Anticipated Start Date:

03/18/2024

Job Posting Date:

02/16/2024

Application Review Date:

02/22/2024

Open Until Filled:

Yes

Point of Contact Information:

Lauren Tallier; 904-620-4356

Hiring Official:

Lauren Tallier

Location if not Jacksonville:

N/A

Special Instructions:

Applicants must complete an online application, as well as upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Lauren Tallier at (904) 620-4356, or [email protected].

Quicklink:

https://www.unfjobs.org/postings/26849