University of North Carolina – Chapel Hill Hiring for Operations Manager – Conference Services at Chapel Hill, NC  Full Time

Monday-Friday; 8am – 5pm

To learn more about the pay band for this branch and role, please see .

In service of the University’s mission, Digital and Lifelong Learning works with units to support the development of digital programs and pedagogies, as well as other flexible and/or nontraditional learning experiences. We offer a variety of credit and professional (i.e., non-credit) programs through our unit and also provide support for programs across the University. In support of these programs, we provide strategy, coordination, and services to meet program needs, including but not limited to marketing, recruitment, program/course design and development, conference and event planning and support, and student/participant support. Through our programs and services, Digital and Lifelong Learning extends access to education for participants across the state and beyond and enables campus units to expand, share, and collaborate through support for their own research and educational programs.

The Friday Conference Center is a part of Digital and Lifelong Learning, UNC-Chapel Hill’s dedicated resource for digital, flexible, and nontraditional learning. The Friday Conference Center provides modern meeting spaces and exceptional event services for a variety of educational purposes such as large, multi-day conferences, banquet receptions, small seminars and, professional development workshops. The Conference Center function is led by Conference Services and supported by several teams across Digital and Lifelong Learning.

The Conference Services Operations Manager reports to the Conference Services Director and supervises a team of operations coordinators within Conference Services. The Operations Manager is responsible for coordinating and liaising with conference center service groups to anticipate, adapt, and respond to day-of program delivery needs. Key areas that the Operations Manager is responsible for supporting:

* Space/Venue Management – Assesses and advises on venue availability and layouts based on specific program needs, service delivery requirements, and overall program use of the building. Identifies opportunities and trends with space utilization and facility needs.
* Service Coordination – Oversees the internal coordination of services and equipment for technology, food and beverage, and setup. Makes recommendations on improving service offerings and delivery.
* Day of Program Support – Monitors conference activities on-site to ensure accurate and timely execution of conference arrangements. Ensures venue and rooms are staged appropriately, serves as a day of point of contact for client, greets visitors and guests, anticipates and addresses program needs, assists with addressing day of change requests.
* Deadline Tracking/Information Administration – Provides configuration support of reservation system to ensure reservation system meets the current needs for program planning, reporting, and billing. Supports conference services team in tracking resource information in reservation system as well as ensuring that program deadlines related to meeting planning, catering, media technology and accurate program invoices are met. Creates and maintains reference materials, signage, and other direct event support documentation.

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

-Demonstrated experience in leading and developing teams.
-Experience within the hospitality and event planning sector.
-Experience with EMS or similar reservation system software.
-Experience working with banquet catering.

-3 years of event experience, preferably in a conference or hospitality venue setting.
-Previous supervisory experience of event teams and service providers.
-Ability to communicate complex ideas efficiently and effectively to multiple stakeholders.
-Clear written and verbal communications
-Experience with diagraming software.
-Familiarity with UNC or working within a higher education setting.

-Ability to stand for long periods of time with or without accommodations.

-Ability move/maneuver up to 25lbs with or without accommodations.

Not Applicable.

H-1B sponsorship is not available for this position.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.