University of North Carolina at Greensboro Hiring for Vehicle Fleet Manager at Greensboro, NC Full Time

Requisition Number:

S2759

Position Number:

012651

Position Classification Title:

Vehicle/Equipment Operator

Functional Title:

Vehicle Fleet Manager

Position Type:

Staff

University Information:

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with nearly 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 1,100 faculty and 1,700 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit:

The primary purpose of Parking Operations and Campus Access Management (POCAM) is to effectively manage scarce parking and transportation resources for the University community and its visitors. The unit is responsible for planning, development, maintenance, and administration of all transportation services involving an established shuttle bus program for staff, faculty, students, and the general public. The unit conducts the planning and design of transportation services facilities and infrastructure is a liaison with other University departments, schools, and colleges, and represents the University’s transportation policies and interests with local and state agencies.

Position Summary:

The primary responsibility of this position is to ensure a safe, reliable, and efficient daily operating environment of transportation services provided to the UNCG community. The Vehicle Fleet Manager is the first point of contact for 20 – 30 commercial vehicle operators regarding mechanical issues or concerns. Assist in day-to-day operations for fixed route and special event bus services, with direction from the Transportation Personnel Coordinator. This position assists in managing policy and procedure adherence, bus assignments, and inclement weather response, as well as assists in training vehicle operators. This position manages vehicle maintenance and responds to accidents and emergencies.

Minimum Qualifications:

DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK. REQUIRES APPROPRIATE LICENSES OR CERTIFICATIONS TO OPERATE ASSIGNED TYPES OF VEHICLES OR EQUIPMENT.

Additional Required Certifications, Licensures, and Certificates:

CDL With Passenger Endorsement

Preferred Qualifications:

• CDL With Passenger Endorsement Required
• 2+ Years Customer Service Experience
• 2+ Years experience in a team setting
• Basic Vehicle Maintenance Experience (changing out batteries, replacing bulbs, checking fluid levels, etc)
• This position is considered essential and must be able to report to work during weather events and/or emergencies as instructed by the departmental director.
• Availability to work varying hours some weeks to meet the leadership needs of the department.
• Availability to serve on-call with call-in responsibility weeknights and weekends on a rotation with the Transportation Personnel Coordinator.
• Good communication skills are necessary as the position requires interaction with all units within UNCG Parking Operations & Campus Access Management, many university departments, as well as internal and external customers.

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants:

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

Recruitment Range:

$38,647

Org #-Department:

Parking Services – 57701

Work Hours of Position:

Monday-Friday 7am-4pm plus as needed on weekends, early morning, and evenings

Number of Months per Year:

12

Job Family:

Operations and Skilled Trades

Career Banded Title:

Vehicle/Equipment Operator

Open Date:

02/21/2024

Close Date:

03/03/2024

FTE :

1.000

FLSA:

Non-Exempt

Key Responsibility:

Record Keeping/Safety

Essential Tasks:

• Work in cooperation with staff and other management for continuous development, review, and adjustment of the policies, procedures, and goals of the organization.
• Must be able to make good decisions quickly without direction from others regarding Fixed Route services that are based on the best information available at the time.
• Identifies potential problems with routes, documents the issues, and assesses the options to solve the problems.
• Must stay up-to-date on Federal Motor Carrier Regulations, and upcoming changes, which pertain to commercial transit bus operations.
• This position will maintain all fleet maintenance records in the computerized records management system.
• Other duties as assigned.

Key Responsibility:

Oversee vehicle maintenance of all motorized equipment in the transportation fleet.

Essential Tasks:

• Oversee vehicle maintenance and operational issues of all motorized shuttles in the transportation fleet.
• Performs periodic health checks of, passenger counters, passenger information system, and two-way radio communication equipment to ensure proper functionality and reports all findings which need attention and follows up to ensure repairs are made.
• Maintain a working knowledge of the basic operation of shuttle fleet vehicles.
• Ability to perform minor preventative maintenance on vehicles such as (but not limited to) headlight replacement, fuse replacement, wheelchair lift adjustments, etc.
• Must maintain ongoing working relationships with vehicle repair facilities and facilities maintenance department for continuous successful operation of vehicles within the transportation division.
• Troubleshoots equipment/mechanical problems and determines the cause of problems with the use of an OBD II scanner to analyze mechanical failure codes or general mechanical knowledge.
• Coordinates needed repairs and schedules preventative maintenance with the appropriate vendor.
• Oversees the GPS hardware and camera system equipment on the shuttle buses.
• Reports and makes necessary adjustments to ensure quality data is reported.
• Must maintain all fleet maintenance records in the computerized records management system Fleetio.

Key Responsibility:

Accident Response

Essential Tasks:

• The Fleet Operations Specialist should respond to accidents and emergencies involving UNCG shuttles by reporting to the scene and serving as the main point of contact for internal and external personnel. During these situations, the position will:
  • Assess the scene upon arrival, and quickly make decisions based on vehicle status, surroundings, and safety.
  • Effectively communicate with dispatch and management staff any needs.
  • Assesses the condition of the operator and passengers and collects all necessary documentation for internal reporting.
  • Ensure proper UNCG Transportation staff are notified, including necessary management and mechanics’ staff.
  • Communicate with police and emergency officials on the scene and get the necessary information for insurance filing.
  • Provide after-action reports if necessary.
  • Follow all UNCG Transportation emergency protocols.
  • Perform post-accident review and investigation to determine preventability and complete all necessary documentation as required by the department, university, and Federal Motor Carrier Regulations.

Key Responsibility:

Vehicle Operation

Essential Tasks:

• Must maintain a valid North Carolina Class C commercial driver’s license, with a passenger endorsement.
• Must be able to effectively operate Class C commercial vehicles including Class 5 & 6 buses.
• Must comply with all Vehicle Equipment Operator competencies at the Journey level.
• Safely and skillfully operate a bus on an established route, whether for a campus route or a special event trip.
• May be expected to work university special events outside of the regular work week including weekends as necessary.
• Maintain a customer-oriented environment by demonstrating courtesy, respect, and tact with passengers, coworkers, and others.
• Demonstrates complete knowledge of established safety policies and procedures and applies them to work activities.
• Responsible for the safe, efficient, and timely delivery of passengers.
• Foster a collaborative teamwork environment with co-workers.
• Assist motorists and passengers as needed.
• Be able to identify persons at risk for UNCG Cares referral.
• Responsible for equipment transfers to and from repair locations.

Competency:

Knowledge -Technical (Operations)

Competency Description:

Safely and skillfully operates specialized vehicles and/or equipment in the performance of recurring tasks with limited variety and established parameters. Examples of vehicles and/or equipment operated at the Journey level may include but are not limited to tractor-trailers, bulldozers, backhoes, and hydrogeological drilling equipment. Or, safely and skillfully operates standard vehicles and/or equipment (as noted at the Contributing level) in combination with considerable independence and variation in assignments, requiring a good understanding of organizational objectives. Plan and decide on the best routes and schedules according to broad guidelines/parameters. Accurately maintain records related to route reports and vehicle/equipment maintenance.

Competency Level:

Journey

Competency:

Safety and Health Compliance

Competency Description:

Identifies and resolves potential safety problems and unsafe work practices; warns others of potential hazards. Shows other employees safe ways to perform job tasks or use of equipment. Informs employees of safety information. Incorporates accident prevention and corrective measures in all activities. Regularly assesses safety conditions; participates in safety inspections and drills; identifies potential hazards; and resolves problems. Demonstrates complete knowledge of established safety policies and procedures and applies them to work activities. Responds to emergency situations following appropriate procedures.

Competency Level:

Journey

Competency:

Client/Customer Service

Competency Description:

Develops and maintains effective working relationships both within and outside of the immediate work unit. Deals calmly and professionally with difficult situations or passengers and handles complaints respectfully. Receives and gives feedback calmly and professionally.

Competency Level:

Journey

Competency:

Knowledge – Technical (Mechanical)

Competency Description:

Performs minor preventive maintenance. Troubleshoots equipment/mechanical problems and recognizes the cause of problems.

Competency Level:

Journey

Physical Effort:

Hand Movement-Repetitive Motions – R, Hand Movement-Grasping – F, Holding – O, Vision-Skilled Trades – C, Reading – R, Writing – O, Eye-hand coordination – R, Vision-Color Distinction – R, Vision-Preparing/Analyzing figures – R, Vision-Visual inspection – F, Hearing – C, Talking – O, Standing – O, Sitting – O, Walking – O, Lifting-0-30 lbs. – R, Lifting-30-60 lbs. – R, Climbing-Ladders – R, Bending – R, Squatting – R, Reaching – R, Finger Dexterity – R, Crawling – R

Work Environment:

Driving – Car/Truck – F, Driving – Standar/Automatic – F, Equipment/Machines – Ladders – R, Night/Dark – R, Inside – O, Outside – O, Ventilation ConditionsFumes – R, Overtime – R