University of New Mexico Looking for IT Support Tech 3 (req19297) Full Time

Requisition ID: req19297

Working Title: IT Support Tech 3

Position Grade: 11

Position Summary
This position works closely with staff,
faculty, and students to support the computer needs of the Department of
Geography and Environmental Studies, including its computer teaching
lab.  The IT Support Tech 3 works with diverse computing
hardware, including servers, networks, personal computers,
printers/photocopiers, and field equipment.  Under limited supervision, the IT Tech Support 3 installs, maintains, tests, and repairs computer hardware and software, and executes
various technical tasks, such as imaging the computer lab units,
managing a virtual desktop infrastructure on a server, and configuring
network architectures.  This position utilizes
advanced technical knowledge to plan and lead the implementation of
technical solutions, in classroom and office settings.  The
IT Tech Support 3 provides technical leadership, and resolves problems
for people with widely varying knowledge of computer use.  This
position also assists users in assessing information system needs, in
formulating funding requests or proposals, and in providing basic
training in the use of new technologies.  The IT Tech Support 3 supervises student employees and manages operations for a 25-seat computer teaching lab.  Finally, the IT Tech Support 3 maintains, updates, and audits records of software licenses, departmental equipment and supplies, and other matters.

See the Position Description for additional information.

Conditions of Employment

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications
* Ability to gain functional knowledge of new and/or unfamiliar computer hardware and software.

* Ability to manage and maintain records for tracking computer equipment and supplies, and for certifying compliance with software vendors.

* Ability to diagnose and document computer problems

Additional Requirements
If chosen for an interview, you will be asked to provide a list of at least three supervisor references.

Campus: Main – Albuquerque, NM

Department: Geography (860B)

Employment Type: Staff

Staff Type: Regular – Part-Time

Status: Non-Exempt

Pay: $17.10 to $22.04 per hour (depending upon experience)

Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement
Temporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.

Background Check Required: No

For Best Consideration Date: 3/21/2022

Application Instructions

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Please provide an updated Cover Letter and Resume. In a cover letter of no more than three double-spaced pages, please complete the following tasks. (a) Briefly summarize the past work experience that fulfills this position’s requirement of at least 3 years of experience directly related to the duties and responsibilities specified in our position summary. (b) Briefly describe your approach to customer service.