University of New Hampshire School of Law Looking for Assistant Director & Erp Product Owner, Business Applications Full Time

Campus Location: Concord, Durham, Keene, Manchester, Plymouth

Summary of
Position

Effectively assist in leadership, product ownership, strategic vision, and staff development to foster a dynamic
culture, modeling the core values and keeping in alignment with the USNH mission statement, in support of the enterprise business
applications for USNH. Reporting to the Director and Service Line Leader for the Business Applications Administration and Integration group
(BAAI), the Assistant Director and ERP Product Owner oversees the day-to-day functions, of the project management, business analysis and
operations support responsibilities for the BAAI team with an eye toward aligning the ERP product roadmap to strategic goals for all
business offices.

Posting Number: PS4434FY24

Other minimum qualifications

• Bachelor’s degree and eight years of experience in information technology field, Master’s and six years, or combination of education
  and experience equal to twelve years.
• 3 years leadership/management experience
• Experience hiring, training, supervising, and
  evaluating staff members.
• Broad understanding of both management and technical problems and solutions with ability to implement most
  advanced sustainable solutions.
• Thorough and broad knowledge in area of expertise, from underlying principles to highest level of
  implementation and ability to apply those skills.
• Ability to work collaboratively and delegate work effectively to a
  team.
• Able to prioritize workload and multi-task in a fast-paced environment.
• Comprehensive information technology and
  management skills including the ability to troubleshooting complex problems.
• Familiarity with ERP information technology
  systems.
• Strong written and oral communication skills

Additional Preferred Qualifications

• Knowledge of application life cycle and development best practices
• Knowledge of information security best
  practices
• Direct experience working with the Workday ERP system
• Experience with vendor relationship management, especially
  for Software-as-a-Service (SaaS) applications
• Familiarity with ITIL/IT Service Management practices
• Familiarity with Lean,
  Six Sigma, or other methodologies for process and performance improvement
• Experience with project management tools and methodologies
  such as PMBOK, and PMI certification
• Experience working in a higher education environment and understanding of annual higher
  education business cycles

Salary Information

Salary is complemented by a comprehensive benefits
package which includes medical, dental, retirement, tuition, and paid time off.

Institution
Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive,
high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and
8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students,
with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a
dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue
academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming
available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Drivers License and Physical Requirements. Please check all items that apply.

None
applicable

Duty/Responsibility

Product Owner of the ERP

• Champions and enhances organizational
  initiatives by positively influencing and supporting change management and/or departmental/organization initiatives related to the
  ERP.
• Plans and prioritizes product development and product feature backlog by working with stakeholders to evaluate needs, business
  requirements and business value ROI.
• Coordinates with the rest of the ET&S team to establish solutions, project milestones, tasks,
  time estimates and expected timeframes.
• Sets expectations with stakeholders to ensure proper understanding of expected outcome of
  work, anticipated involvement and time frame to complete it.
• Collaborates effectively with appropriate stakeholders on more complex
  issues and conflicts that impact time, cost, scope, quality and risk of assigned projects, escalating as appropriate.
• Uses
  influencing and negotiation skills to collaborate across USNH to deliver high-impact and cost-effective shared solutions.
• Provides
  leadership and oversight of IT projects work related to the ERP.
• Operationalizes customer support for new features and functionality
  of the product post go-live.
• Oversees and coordinates maintenance activities related to the ERP including patches, upgrades, and
  database refreshes based on the vendor released schedule.
• Maintains current knowledge of new feature sets, industry trends,
  concepts, best practices and procedures related to the ERP.
• Serves as product ambassador and thought leader, sharing knowledge and
  answering questions related to the ERP.

Duty/Responsibility

Staff Management

• Oversees
  the team project managers and business analysts working on all the projects within the department and the operations support team handling
  production level issues and security for our service line.
• Participates in resource allocation for incoming projects and overall
  capacity planning effort for the ET&S BAAI group.
• In collaboration with the Director and area leads, participates in recruitment,
  on-boarding, selection, hiring and training for the new team members.
• Listens to team member feedback, resolving issues or conflicts
  and removing barriers to progress and/or success.
• Provides team recognition and appreciation in celebrating successes and empowers
  team members to improve their confidence, product knowledge and communication skills.
• Conducts proactive regular staff evaluations,
  through annual performance reviews and regular 1:1 coaching sessions.
• Fosters a professional development driven working environment
  by encouraging training and providing mentorship for members of the team.
• Reviewer and approver of subordinate’s time-off
  requests.

Duty/Responsibility

Project Management and Business Analysis

• Ensures customer
  understands expected outcome of work, anticipated involvement and time frame to complete it.
• Ensures projects are completed within
  budget, scope and are on schedule; engaging third party vendors and internal team members as appropriate.
• Maintains project plans
  and is capable of reporting on overall project status and timeline to ET&S Management.
• Consults and collaborates with internal
  and/or external stakeholders to determine more complex technical specifications from business requirements.
• Performs systems
  analysis, data analysis, and support for institution applications and administration systems.
• Gathers, analyzes, documents and
  validates the needs of business stakeholders.
• Identifies and recommends process improvements that significantly reduce workloads or
  improve quality for their assigned area(s) of responsibility.
• Provides functional requirement documents including inputs, processing
  steps and outputs to meet users’ needs to assist developers in successfully translating and achieving project goals.
• Creates
  documentation and maintains project specific files and updates.
• Documents areas where enhancements may be made or new functionality
  added for future follow-up.
• Performs project activities including requirements gathering, configurations, testing, training and go
  live support.

Duty/Responsibility

Operational Responsibilities

• Identifies and
  recommends process improvements that significantly reduce workloads or improve quality for their assigned area(s) of
  responsibility.
• Maintains awareness of planned maintenance via the published IT change calendar ensuring that any work related to
  the ERP strategic initiatives doesn’t pose conflicts.
• Ensures the team members are entering their time sheets against projects for
  the ability to track estimates verses actual time for accurate capacity reporting.
• Utilizes Team Dynamics, Microsoft Teams and other
  provided applications and/or technology to optimize internal collaboration and to hold the team accountable to established
  metrics.
• Supports operational communication to affected departments and assists in coordinating resources if a broader incident
  related to our Service Line arises.

Duty/Responsibility

Participation in other strategic IT
initiatives across the university system .