Job no: 521367
Work type: Staff Full Time
Categories: Other Staff Positions
SUMMARY PURPOSE OF POSITION: The IT Service Center Technician provides tier 1 IT support to the UMass Dartmouth campus community. Their in-depth knowledge of current versions of Windows, macOS, and Linux workstation operating systems, and current software packages is the foundation for their success in troubleshooting access, connectivity, and software issues. Their typical day consists of scheduled support appointments, ad-hoc classroom technology support for faculty, IT service case resolution, and back-office equipment trouble-shooting. The IT Service Center Technician guides and trains IT student workers and collaborates with other IT Service Center Technicians and Senior IT Service Center Technicians. During the semester breaks when the support volume is lower, they assist with the deployment of new workstations and classroom technology, and perform maintenance and upgrades on existing equipment. They understand and adhere to the principles of information security. The IT Service Center Technician can explain technical solutions to non-tech savvy customers. They actively seek improvements in their daily workflows and processes to improve efficiency. The IT Service Center Technician provides excellent customer service to our campus community in support of the academic and research mission at UMass Dartmouth.
They follow the University’s best practices to build and/or support student academic success and retention and assist in meeting strategic objectives for persistence and timely graduation of all student population.
EXAMPLES OF PRIMARY DUTIES AND RESPONSIBILITIES:
MINIMUM QUALIFICATIONS:
EDUCATION:
Bachelor’s Degree
EXPERIENCE:
OTHER:
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
PREFERRED:
Salary for ESU: Salary ESU
UMass Dartmouth offers exciting benefits such as:
75% Employer-Paid Health Insurance
Flexible Spending Accounts
Life Insurance
Long Term Disability
State Pension Retirement Plan
Optional Retirement Savings Plans
Tuition Credit (Employee, Spouse, & Dependents)
Twelve (12) paid holidays.
Paid personal, vacation, and sick time.
And more!
Benefits for ESU Union: ESU
Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship not available.
To apply please submit a letter of interest, current resume and the contact information for three professional references.
The deadline for internal applicants is 11/28/2023.
The review of applications will begin 11/29/2023 and will be on-going.
Advertised: 14 Nov 2023 Eastern Standard Time
Applications close:
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