Log In

Don't have an account? Sign up now

Lost Password?

Sign Up

Education Training

University of Massachusetts Amherst Hiring for Work Management Specialist (Clerk IV) at UMass Amherst Full Time

Job Details

Job no: 520388
Work type: Staff Full Time
Location: UMass Amherst
Department: FCS Operational Services
Union: USA/MTA
Categories: Administrative & Office Support, Facilities/Grounds

About UMass Amherst

UMass Amherst, the Commonwealth’s flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Work Management Specialist coordinates, processes, and monitors scheduling and work management systems for facilities and campus services. They are the primary contact for building occupants and responsible for building maintenance communications; administers procedures and training for new users; ensures proper utilization of the computerized maintenance management system (CMMS); provides reports and statistical data from the work management systems.

Essential Functions

  • Manages the daily functions of the Facilities and Campus Services CMMS (Computerized Maintenance Management System) by working closely with Directors, Managers, Supervisors of Janitors (SOJ) and Institution Maintenance Foremen (IMF) to ensure work orders are up-to-date, inventory is correct, and work orders are closed as required.
  • Analyzes and plans maintenance, repairs, and construction work order priorities; determines available staff schedules in coordination with IMF. Audits open campus work orders in computerized maintenance management system (CMMS), identifies training needs, manages open jobs, and analyzes loads of different trades/departments to properly allocate staff resources.
  • Acts as the point of contact for building maintenance communications including disruptions and interruptions of service, entrance to residence space, access impairments.
  • Processes and initiates purchases with Central Stores; ensures purchases are assigned to appropriate work orders; processes requisitions and delivery order forms through approval process for purchase order creation.
  • Liaises with Communications Manager, Customer Service and F&CS management staff to disseminate campus impact notifications; collaborates with the Customer Service staff to identify priorities and improve customer service.
  • Updates training documents regularly to ensure accurate, consistent, and current messaging; communicates system wide changes to Building Maintenance staff; provides guidance on processes and procedures relating to CMMS use and provides training to new CMMS users.

Other Functions

  • Performs other duties as assigned.
  • Supervises 3-5 student employees.

    • Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • High School Diploma or equivalent.
  • 2 years customer service experience.
  • Strong organizational and computer skills with attention to detail with the ability to complete assignments quickly while balancing the demands of concurrent and potentially competing projects.
  • Strong interpersonal skills with the ability to work both independently and as part of an effective team with a highly cooperative and collaborative work style.
  • Contributes to the creation of a respectful, inclusive environment that is supportive of diversity.
  • Uses access to sensitive and/or not yet public university-related information only in the performance or the responsibilities of position and exercises care to prevent unnecessary disclosure to others.
  • Valid Class D Drivers’ License.

    • Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Experience in higher education.

    • Work Schedule

    Monday through Friday, 7am-3pm

    Salary Information

    Grade 13

    Special Instructions to Applicants

    Applicants should submit a resume, cover letter, and the names and contact information for 3 professional references.

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

    Advertised: Sep 11 2023 Eastern Daylight Time
    Applications close:

    Job Overview

    • Date Posted:
    • Location:
    • Job Title: University of Massachusetts Amherst Hiring for Work Management Specialist (Clerk IV) at UMass Amherst
    Apply for job

    Apply For This Job

    • Send Application
    • Apply with Resume
    Upload your CV/resume or any other relevant file. Max. file size: 512 MB.

    You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.