University of Massachusetts Amherst Hiring for Clerk V/Leave Administrator & Service Specialist at UMass Amherst Full Time

Job no: 520633
Work type: Staff Full Time
Location: UMass Amherst
Department: Human Resources
Union: Non-Unit Exempt
Categories: Human Resources

About UMass Amherst

UMass Amherst, the Commonwealth’s flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Responsible for daily administration of the campus Sick Leave Bank & MA Paid Family Medical Leave processes. Advises employees and campus HR colleagues regarding leave administration. Assists in administration of workers’ compensation claims and leave administration.

Serves as an integral member of the Employee Service Center & Benefits Team (“Benefits”) charged with providing support to employees and external clients regarding various aspects of employment and benefits at UMass Amherst. Works with Benefits Team, Payroll & Human Resources (HR) Administration as well as Managers and Personnel Coordinators in campus departments, to promote an environment of inclusion and provide excellent customer satisfaction.

Essential Functions

• Administers University Sick Leave Banks including researching eligibility, maintaining balances, advising applicants and board
  members on rules/regulations, organizing/leading committee/board meetings, preparing agenda and correspondence. Sick
  Leave Bank administration includes managing open enrollment including but not limited to managing voluntary and mandatory
  SLB donations and maintenance of SLB balances.
• Serves as primary university representative with the MA Dept. of Family and Medical Leave. Works with campus leave
  administrators to ensure timely and accurate response to PFML questionnaires & ensure accurate processing of time/labor and
  ePAFs for employees granted income from PFML. Create and maintain accurate records regarding PFML applications.
• Assists in education of campus colleagues regarding university policies and procedures including but not limited to:
• Providing individual counseling to employees in the area of leaves of absence and income replacement.
• Providing guidance to department managers, supervisors and employees on benefits policies, practices and
  procedures.
• Conducting benefits-related workshops through Workplace Learning and Development.
• Assists in ensuring compliance with federal, state, and university requirements while maintaining effective working relationships.
• Assists employees in person, via telephone, via email & other technology to answer questions, facilitate benefits/payroll onboarding,
  identify, troubleshoot and resolve issues pertaining to payroll and benefits, refer employees to a subject matter expert when
  necessary.
• Produces, or facilitates production of, personnel record document responses including running earnings and attendance reports.
  Contributes to review and implementation of process improvements.
• Assists in maintenance of, and updating to, HR website.
• Administrates leaves for Human Resources employees as needed.

Other Functions

Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• At least three years of office, administrative, or other related experience; Associate’s degree with one year of experience; or four-year degree.
• Experience with file storage /data retrieval, standard office equipment and Microsoft Office or Google Suite.
• Experience managing confidential information.
• Administrative and customer service experience.
• Attentiveness to detail.
• Ability to read and assist in interpretation/application of state/federal law, policy and bargaining agreements.
• Ability to organize materials and effectively manage projects.
• Ability to successfully self-motivate, work independently and as a member of a team.
• Ability to provide superior customer service and maintain confidentiality of work data.
• Ability to use a computer, including but not limited to digital imaging, e-mail, word processing, and spreadsheet software.
• Ability to assess work priorities and exercise independent judgement when solving problems.
• Ability to design, re-design and evaluate processes/workflow for efficiency and accuracy.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Knowledge of federal and Massachusetts leave laws, and experience administering such.

Physical Demands/Working Conditions

Typical office environment.

Additional Details

Qualifications acquired on the job:

• Knowledge of university-specific leave processes & income-replacement programs.
• Knowledge of federal and state leave laws.
• Knowledge of university personnel record maintenance system and levels of access to confidential materials.
• Ability to operate imaging hardware/software and Human Resources information systems.

Work Schedule

Monday – Friday, 37.5 hours/week.

Salary Information

• Grade 15.
• Non-unit.

Special Instructions to Applicants

Along with your application, please submit a resume, cover letter, and contact information for 3 professional references. Search may remain open until filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Sep 8 2023 Eastern Daylight Time
Applications close: