University of Denver Hiring for Business Analyst I – D Student Experience and Affairs at Colorado, Denver, USA Full Time

Student Affairs & Inclusive Excellence (SAIE)

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver.

SAIE supports students in their holistic development through advocacy, collaboration, and education, and we strive to be full partners in students learning experiences. SAIE values student-centricity; diversity, equity, and inclusion; collaboration; adaptability; and accountability. The Divisions strategic priorities are:

Enrich the holistic student experience

Elevate & Embed diversity, equity & inclusion

Engage purposeful partnerships

Enhance staff development, learning & wellbeing

Enact sustainable practices & operations

SAIE includes Housing and Residential Education; Student Engagement; Fraternity and Sorority Life; Health and Counseling Center; Inclusion & Equity Education; Disability Services Program; The Cultural Center; Access & Transitions; Learning Effectiveness Program; Veterans and Military Resources; Student Outreach and Support; Student Rights & Responsibilities; Budget, Operations, and Division Resources; New Student Programs; Parent & Family Engagement; and Community and Driscoll Commons.

4D Student Experience

The University of Denver is committed to fostering the holistic learning and development of our students (undergraduate, graduate, and professional). Informed by the universitys Strategic Plan, DU IMPACT 2025, Chancellor Haefner centered a global, holistic, ‘4D student experience as one of five university strategic imperatives and provides a framework and a strong foundation upon which students can build successful futures that are purposeful and fulfilling.

The University of Denvers four-dimensional (4D) model is a framework for holistic learning and development that ensures that students not only graduate but do so with the skills, capacities, and frameworks to thrive. Through an individualized 4D Experience comprising formal and informal touch points that enable them to reflect, connect the dots, and chart customized pathways, students engage with the four dimensions of advancing intellectual growth, exploring character, promoting well-being, and pursuing careers and lives of purpose. In the process, students are supported by their constellation of mentors and advisors and develop a set of building blocks that collectively support their lifelong learning, engagement, and thriving, all in support of the public good.

Information Technology/Enterprise Application Services (IT/EAS)

Dedicated to quality, innovation, engagement, integrity, and inclusion, Information Technology/Enterprise Application Services (IT/EAS) maintains the highest standards in providing a wide range of software solutions to units throughout the University. IT/EAS maintains software systems that support the Universitys core business as well as develops custom applications in partnership with DU departments to enhance services to our community. Our services range from consultation to implementation to continuous support of software solutions. Services include:

Software implementation, support, development, and adoption

Secure access to institutional information

Database development and administration

Data interfaces

Document Management

Workflow solutions

Business Process analysis and improvements

Consultation with DU departments on software development or purchase

Data Warehouse administration, reporting, and data mining

Business Intelligence, Advanced Analytics, and Dashboards

Application configuration and support

Intranet and Mobile

IT/EAS ensures the current and future software applications are efficient and effective, maintains an appropriate balance between leading-edge activities and core business processes, and provides appropriate information access and data security.

IT/EAS is responsible for all aspects of the Enterprise Resource Planning (ERP) system, Database Management, Data Warehouse administration, Information Analytics (BI), Customer Relationship Management (CRM) systems, Learning Management System (LMS), Document Management, and Workflow.

Position Summary

The Business Analyst I reports to the IT/Enterprise Application Services (IT/EAS) department within the central technology division of Information Technology (IT). The Business Analyst is physically located in the Division of Student Affairs and Inclusive Excellence (SAIE) as part of the 4D student experience team and works in close collaboration with the teams in IT/EAS, SAIE, and 4D.

The Business Analyst is primarily responsible for the configuration and support of multiple applications (e.g. Mentorship (PeopleGrove), Student Organizations and Events (CampusGroups), Salesforce, etc.), business process needs analysis, and data reporting and analysis. This position will interface with the SAIE/4D teams, software vendors, and IT/EAS application developers to maintain and support applications and interfaces. This position will also be responsible for responding to production support issues, coordinating system enhancements and upgrades, writing ad-hoc reports, managing cross-functional projects, and providing day-to-day application support to the SAIE and 4D staff.

This is an appointed position funded for a one-year term. The position may be extended if additional funding is acquired.

Essential Functions

Perform the following duties under supervision:

Serve as functional subject matter expert on student affairs systems, including but not limited to Mentorship (PeopleGrove), Student Organizations and Events (CampusGroups), and Student Affairs specific Salesforce applications.

Identify, gather, and document business requirements from users and stakeholders.

Serve as a backup for the other SAIE business analyst who supports multiple applications, including Housing and Residential, judicial and academic conduct, disability services management, tutoring, and student organizations and engagement.

Perform configuration tasks to satisfy requests from end users for enhancements and fixes.

Work with IT/EAS to coordinate design, testing, and deployment of system enhancements.

Develop test use cases and perform user acceptance testing for upgrades and enhancements.

Track and document changes in functional requirements and write detailed procedures that can be easily understood by users.

Oversee user and license management, including new user setup/deactivation, roles, profiles, and permissions.

Perform frequent data quality checks to ensure system data is accurate.

Provide enterprise-wide application support. Develop recommendations and coordinate issue resolution with IT/EAS and software vendors. Troubleshoot, identify and track software issues to ensure resolution. Document and communicate problem resolutions.

Analyze and evaluate current business processes, workflows, reports, and tools. Make recommendations for development, improvement, or simplification.

In partnership with SAIE and 4D staff, develop appropriate training materials to support end-user training.

Research, configure, and schedule standardized reports within the applications.

Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs.

Responsible for multiple projects or large complex projects with cross-functional teams.

Technology liaison between SAIE, 4D, and IT/EAS.

Partner with SAIE, 4D, and the IT/EAS development team to prioritize projects using the IT prioritization rubric.

Other Functions: Other duties as assigned

Supervisory Duties: N/A

Knowledge, Skills, and Abilities

General understanding of student affairs business processes

Knowledge of student-centered systems

Knowledge of SQL

Ability to gather detailed business requirements and analyze business processes and data

Ability to perform system administration, configuration, testing, and training

Solid foundational understanding of Microsoft Office products Excel and Word

Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures

Ability to utilize general mathematical concepts. Ability to apply concepts and analyze relevant data.

Ability to prioritize and organize a high volume of work

Ability to communicate clearly and concisely, both orally and in writing

Attention to detail is critical

Work effectively in a team environment

Strong troubleshooting and problem-solving skills

Ability to use intuition and apply knowledge from previous experiences

Committed to providing excellent customer service and innovative problem solving.

Required Qualifications

Bachelors Degree or equivalent experience in a business analyst position

Entry level to 2 years of experience or coursework specific to business analysis

Preferred Qualifications

Degree in business administration, computer information systems, management information systems, or other related field

Experience with SQL and reporting software (Cognos, Tableau, etc.)

Experience managing student-centered applications

Experience in a higher education working environment

Competencies

Communication

Demonstrates clear, timely, and consistent speaking, listening, and written communications. Listens and seeks clarification and responds clearly to questions. Listens actively and communicates with others to build trusting relationships. Written communication is clear, grammatically correct, effective, and relative to the needs and scope of ones role. Relates effectively to all levels of the institution. Fosters connections and a collaborative approach.

Dependability

Reports to work regularly on time and is accountable during the workday. Cooperates and interacts with employees inside and outside of the work unit contributing to improved operations. Aligns individual efforts with university and unit goals. Takes ownership of work and is accountable for outcomes. Is aware of and follows University policies and procedures. Establishes trust and respect by following through on commitments. Completes tasks and assignments with minimal supervision. Committed to meeting deadlines.

Inclusiveness

Actively creates and supports an inclusive and equitable workplace by embedding diversity into all aspects of the workplace. This may include policies, procedures, training, mission, values, goals, office climate and culture, interactions with colleagues and co-workers, leadership practices, programming, hiring, marketing, evaluation, promotion, and other workplace dimensions.

Initiative

Contributes fresh ideas that provide solutions to the work in ones role or beyond, where relevant. Identifies ways to stay current in ones role and to meet organizational needs. Uses sound judgment to develop new insights into situations and applies different and novel solutions to make improvements. Utilizes analytical and conceptual abilities to formulate a practical plan with a positive impact. This competency is focused on turning ideas into action. Thinks beyond the immediate imperative to the future. Challenges norms with innovative thinking and approaches.

Work Quality

Demonstrates a commitment to quality by taking pride in ones work, striving for excellence, and delivering the best possible results. Completes work assignments thoroughly and in an accurate, prompt, and organized manner. Identifies and corrects errors. Pays attention to detail. Looks for opportunities to improve outcomes and generate ideas for building process efficiencies. Utilizes feedback to improve work and builds on previous learnings. Welcomes constructive feedback and monitors own work to ensure quality.

Working Environment

Team oriented

Collaborative

Engaged, professional, supportive

Challenge the status quo to seek the highest levels of performance and service quality

Standard office environment.

Unexpected interruptions occur often, and stress level is moderate to high.

Noise level is quiet to moderate.

Physical Activities

Ability to sit in front of a computer for an extended period of time.

Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

Monday – Friday, 8:00 a.m. – 4:30 p.m. Evenings and weekends as needed.

In accordance with the Universitys flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline

For best consideration, please submit your application materials by 4:00 p.m. (MST) July 4, 2023.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:

The salary grade for the position is 10.

Salary Range:

The salary range for this position is $60,000 – $70,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

Benefits:

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

Resume

Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university’s complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.