University of Colorado Denver
Service Desk Analyst – 30749 University Staff
Description
System Administration, which also houses the Office of the President, is located
in the uptown neighborhood of Denver with a few smaller offices located on the campuses. Many of our departments support the educational and
research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse
opportunities for professional development, innovation, and collaboration with talented staff and faculty. Learn more about CU System
Administration.
The CU System Office of Advancement provides excellent customer service, strategy, expertise, and efficiency to our
partners on CU’s campuses and at the University of Colorado Foundation. We support CU’s fundraising and engagement goals through advancement
operations that include constituent research and development, data management, business intelligence, technical architecture, annual giving,
planned giving, gift administration, marketing and communications, IT, budget and finance, and more. We believe that a healthy office
culture is foundational to our success. We create this by bringing together a diverse team of colleagues and infusing our core values-Work
Together, Think Big, Be Good and Have Fun-into our work every day.
The Service Desk
Analyst is the main point of contact for Central Advancement COE teams, providing prompt and professional support for inquiries, technical
issues, and assistance requests. They handle and resolve Tier 0 and Tier 1 support issues while maintaining accurate documentation. The role
involves analyzing and prioritizing support tickets, assigning them to the appropriate teams, and ensuring timely resolution in line with
service level agreements (SLAs). Effective communication and collaboration with internal and external users and teams contribute to process
improvement and knowledge base enrichment.
This position reports to the Program Director of Advancement IT and is exempt from the
State of Colorado Classified Staff System.
We will be looking to fill two roles out of this posting.
This role is eligible for a hybrid schedule, working some days from home and some days in office.
The University of Colorado System Administration Office is committed to recruiting and
supporting a diverse workforce. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We
encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans.
Duties and responsibilities of the position include, but are not limited to:
Salary: The anticipated hiring range has been established at $52,500-$54,000.
The salary of
the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience,
education, specialty and training.
The above hiring range represents the University’s good faith and reasonable estimate of the range
of possible compensation at the time of posting.
Benefits: The University of Colorado offers an excellent benefits
package including:
Click here to access our Total Compensation Calculator to see what your total
rewards could be at CU. This position is a University Staff position.
Additional taxable fringe benefits may be
available.
More information on benefits programs, including eligibility, is available at www.cu.edu/employee-services/.
Minimum Qualifications:
Please ensure your resume includes any and
all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of
application to be considered for this role.
Preferred Qualifications:
Knowledge, Skills, and Abilities:
To be successful in this position,
employees will need to know the following:
For full consideration, please attach the
following as separate documents to your application:
1. A cover letter identifying the job specific minimum qualifications you
possess
2. A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the
posting.
Please ensure you check the “Job Specific Attachments” box next to each document on the “Required Documents” page of the
application for the appropriate documents to be attached.
For full consideration completed
applications must be submitted by November 3rd . Reference checking is a standard step in our hiring process. You may be
asked to provide contact information, including email addresses, for up to five references as part of the search process for this position.
*Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered.*
We are unable to sponsor applicants for work visas for this position.
The University of Colorado is committed to providing a safe and productive learning
and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment.
Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history. The
Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of
the third day of work. The University of Colorado is committed to diversity and equality in education and employment.
We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants
requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of
accommodations throughout the search process should contact the ADA Coordinator at: [email protected].
Application Materials
Required: Resume/CV Job Category
: Information Technology Primary Location
: Denver Department: S0001 — System
Administration – 50206 – Advancement Operations Schedule
: Full-time Posting Date
: Oct 19, 2023 Unposting
Date
: Ongoing Posting Contact Name: [email protected] Posting
Contact Email: [email protected] Position
Number: 00001463
To apply, please visit: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=30749&lang=en
jeid-b3fd65b37c9cdc4e
8611b1749354af11
Please be sure to read the job posting carefully and submit all required information.
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