University of California, San Diego Looking for 115206 – EdTech Support Analyst Full Time

UCSD Layoff from Career Appointment: Apply by 3/21/22 for consideration with preference for rehire. All layoff applicants
should contact their Employment Advisor.

Special Selection Applicants: Apply by 3/30/22. Eligible Special Selection
clients should contact their Disability Counselor for assistance.

UC San Diego Policy will not allow this position to
receive J-1 and H-1B work visa sponsorship.

This position will be eligible for a hybrid flexible work
arrangement, to include a possible non-standard schedule, and/or the ability to work off-site part of the time.

DESCRIPTION

UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is
the largest employer based in San Diego.
Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise
information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information
Officer (CIO). Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego’s mission to
transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the
UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT
Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

Equity, Diversity,
and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us
to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously
working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only
because it is what’s right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego’s
Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.

Do you like
being the connection between the customer and technology? Do you have experience with end user support, and also understand basic
development frameworks? Do you find yourself interested in the details and are constantly looking to identify and solve complex problems in
the workplace? If so, this position may be a good fit for you!

As part of the EdTech Support and Instructional User Services
teams, this role provides a variety of technical instructional computing services to faculty and students. The incumbent will utilize their
expertise with learning management systems and e-learning tools to find the right technology solution for faculty needs. In addition, this
person will advise prospective users concerning instructional support services available within and beyond ITS.

We are looking
for someone who can apply their skills as a seasoned, experienced business & technical support professional with a full understanding of
industry practices and unit and department policies and procedures, computing policies and business needs to provide technical solutions to
a wide range of issues. Someone who demonstrates effective judgment in selecting methods and techniques for obtaining solutions, and
evaluates and tests new technologies including performing simple to moderate cost / benefit analyses.

Responsibilities:

• Resolves technical and user issues with Learning Management Systems, plagiarism detection software, and
  related tools. Ensures
  accurate communication of data between systems.
• Gathers, analyzes, reviews, categorizes and oversees ticket assignments for
  technical support for divisional, institution-wide or multi-institutional users ensuring referral to appropriate level of services.
• Configures and maintains privileges for accounts and class-related resources based on students’ enrollment in for-credit classes and on
  other criteria on a per-quarter basis. Mentors and trains junior staff in administration procedures.
• Configures and customizes
  complex software based on user needs. Creates complex scripts to
  accomplish work-related tasks.
• Provides strategic input to
  system redesign or development efforts based on user needs.
• Identifies and addresses complex usability problems. Analyzes complex
  hardware, software and
  network problems and resolves issues that may have strategic impact.
• Manages projects. May function as
  a lead, scheduling and assigning work and providing technical guidance and work direction to student or career technical support staff at
  various levels.

QUALIFICATIONS

• Bachelor’s degree in related area and / or equivalent experience /
  training.
• Thorough knowledge of desktop and business / technical support systems. Advanced knowledge of educational technology
  platforms, learning management systems, and user provisioning procedures.
• Experience developing and administering formal technical
  training to users at a variety of levels.
• Experience at providing technical and administrative work direction. Experience in
  training/mentoring junior staff on technical procedures and workflow.
• Demonstrated skill at project management processes.
  Demonstrated ability to construct and execute test plans for hardware and software. Experience conducting hardware and software tests,
  analyzing test results and producing reports of conclusions and recommendations.

Preferred Qualifications:

• Advanced
  skill at creating technical documentation for complex processes and applications.
• Experience in use and knowledge of complex
  scripting languages. Demonstrated ability to configure and customize moderately complex software.

SPECIAL CONDITIONS

• Job offer is contingent on clear background check.
• Employee must be available to work evenings and
  weekends.
• Employee must be available to travel as required.

Our employees enjoy competitive compensation
packages and educational opportunities in a diverse, stimulating workforce. Click here for Details