University of California, Riverside Looking for Chief Operations Officer, UCR Health Full Time

Job ID
32952132

Category
Healthcare

Organization
School of Medicine

Department
Clinical Affairs Dept

Location
Main Campus
– UCR

Salary
Commensurate with Experience

Date Posted
April 2, 2024

Application
Deadline
Open Until Filled

Schedule
8AM – 5PM

Full/Part Time
Full-time(100%)

Level
of Supervision
Direction

Other Information
Qualifies for Employee Referral Bonus: No
UC Internal Job: No

Reporting to the Chief Executive Officer of the
University of California Riverside Health (UCR Health), this position is responsible for operational and financial oversight and management
for the UCR Health clinical enterprise expanding over the Inland Empire geography. This includes operational oversight of all outpatient and
inpatient facilities owned and/or operated by UCR Health, current and future. This role will be an operational leader and partner in
advancing key strategic areas, including the expansion of UCR Health’s clinical footprint, the development of an employed community medical
group, a clinically integrated network, and the addition of an acute inpatient facility for UCR Health; as well as partnering to lead the
direction, design and operations of innovative patient-centered care at UCR Health, and involvement in University of California level plans
that have implication for the UCR Health region.

This role will be a key strategic partner in future UCR Health and UC ambulatory
expansion plans that will serve the Inland Empire.

The full salary range for this position is $221.2K – $467.8K annually. We base
salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and
organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable
to sponsor or take over sponsorship of an employment Visa for staff.

Selected candidates will be required to comply with all
applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local
government directives may impose additional requirements.

Educational
Requirements
Bachelor’s degree in related area and/or equivalent combination of experience/training. Bachelor’s degree in
Healthcare Administration or related FieldRequired
Graduate degree in business, management or healthcare administration, or related
field.Preferred

Experience Requirements
Minimum of 10 – 15 years of experience in health systems leadership
management and experience leading in a complex, multi-site setting. Required
Minimum of 10 years related experience must be in a recent
and progressively responsible position in a hospital and/or clinical operations, ideally in a multi-specialty and/or primary care setting
Required
Demonstrated experience in developing and managing project budgets, coordinating multiple projects, adapting programmatic
objectives to changes in resources and establishing priorities as affected by budgetary issues. Required
Previous supervisory/managerial
experience. Required
Strong clinic/center management experience, with progressive expertise in practice management, scheduling,
customer-service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies,
principles, best practices, and standards involved with effective clinic/center administration. Required
Demonstrated experience in
management, strategic development, and organizational structure as it relates to healthcare facilities including funding, planning, design,
construction and renovation of space. Required
Demonstrated experience planning, implementing, managing, and evaluating projects/programs
geared toward broadening a clinical enterprise. Required
Experience with a faculty practice plan/academic medical center.
Preferred

Special Conditions
Occasional travel for university related business meetings, conferences and/or
professional development.Required
TravelRequired
Travel Outside of Normal Business HoursRequired

Minimum
Requirements
Extensive knowledge of healthcare clinic/center operations and professional standards for multidisciplinary
clinicians.
Highly developed administrative leadership skills in creating and implementing a vision for a healthcare clinic / center
organization. Skills for developing long and short range strategic plans, integrating systems and fiscal management.
Exceptional
leadership, fiscal, and operations management skills. Ability to develop clinic / center leaders in their adoption and promotion of a shared
governance model of collaboration.
In-depth knowledge of a broad scope of relevant regulatory requirements, as well as legislative,
accreditation, licensing, and compliance environments.
Highly developed ability to develop a systems strategic plan and implement vision
across a large, complex organization.
Exceptional communications and interpersonal skills, with the ability to create and sustain a goal
oriented climate of teamwork and collaboration across departments for effective problem solving, conflict resolution, adherence to
organizational values, and consistent achievement of objectives.
Ability to establish and maintain effective working relationships
across UCR Health, UC Health, UC Riverside, and the University of California and work effectively with diverse stakeholders, especially
physicians.
Must demonstrate customer service skills appropriate to the job.
Advanced communications and interpersonal skills to
promote an effective model of shared governance among multiple disciplines. Ability to motivate and engage all levels of staff in regards to
clinic services and patient care programs, strategies, and organizational mission and values. Strong understanding of practice management
systems, electronic medical records systems and financial management systems.
Knowledge and ability to plan and execute performance
improvement, patient experience/access and financial performance (HCAHPS, CG-CAHPS and MACRA).
A management style which emphasizes
teamwork, participation, communication and a high-touch service orientation.
Proven track record of building a high performing
ambulatory care area, specifically, but not limited to patient access (call center operations), quality and physician practice/clinic
outcomes.
Demonstrated track record of enhancing physician engagement within a system.
Skills with quantitative, financial and
operational modeling and ability to turn data into actionable information.
Demonstrated understanding of unique political, policy and
protocol concerns of decision makers in corporate, federal, state and nonprofit organizations.

Preferred
Qualifications
Knowledge of University and medical center organizations, policies and
procedures.

In the Heart of Inland Southern California, UC Riverside is located on nearly
1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing
Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities’ air, water, energy,
transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore,
engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country
boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S.
  universities, according to Money Magazine’s 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20
  Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. – U.S. News
  2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed
  to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside
  ranks No. 2 in financial aid. – Business Insider 2019
• Ranked No. 2 in the world for research, UCR’s Department of Entomology
  maintains one of the largest collections of insect specimens the nation. – Center for World University Rankings
• UCR’s distinguished
  faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is
an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among
its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by
law.

For information about our generous employee benefits package, visit: Employee Benefits
Overview

General Information

Job Title
UNCLASSIFIED

Job Code
009999

Grade
30

Department Head
Timothy Collins

Supervisor
Timothy Collins

Positions Directly Supervised
004263ADMIN OFCR 2
CX1
000213FINANCIAL ANL MGR 21
006471AMBUL CARE ADMSTN MGR 21

Department Custom Scope

Reporting to the
Chief Executive Officer of the University of California Riverside Health (UCR Health), this position is responsible for operational and
financial oversight and management for the UCR Health clinical enterprise expanding over the Inland Empire geography. This includes
operational oversight of all outpatient and inpatient facilities owned and/or operated by UCR Health, current and future. This role will be
an operational leader and partner in advancing key strategic areas, including the expansion of UCR Health’s clinical footprint, the
development of an employed community medical group, a clinically integrated network, and the addition of an acute inpatient facility for UCR
Health; as well as partnering to lead the direction, design and operations of innovative patient-centered care at UCR Health, and
involvement in University of California level plans that have implication for the UCR Health region. This role will be a key strategic
partner in future UCR Health and UC ambulatory expansion plans that will serve the Inland Empire.

Participates with senior leaders in developing short and long term fiscal strategies for the health care
clinics. Provides cost benefit analyses and proposals regarding market penetration and new affiliations with participating hospitals,
clinics, and physicians.

Collaborates with Senior Management/Executive Leadership Team to develop operating plans with short and
long-term goals to improve efficiency, quality of care and outcomes, clinical documentation, service excellence, and appropriate
reimbursement for services. Implements such plans and makes modifications as required.

Prepares annual operating budgets and monitor
progress in achieving overall financial goals. Ensures budget compliance and variance reports. Provides data to support key financial
indicators and decision making and recommend measures to maximize revenue and performance. Assists in developing operating and capital
budgets for the clinics, and direct appropriate aspects of the budget process to various supervisors within the clinical enterprise. 25%
Develops and communicates a vision for health. care clinic models for the organization and / or health system. Participates in the planning
and strategic formation of clinical program goals and practice standards. In adherence with external regulations and professional standards.
15%
Clinical operations and accreditation: Ensures internal policies and external regulations are followed across the clinic
organization in regards to billing and coding practices and cash handling. Responsible for the overall direction and management of clinical
services working with the Chief Medical Officer, Clinic Managers, Medical Directors and the appropriate Clinical Chairs. Partners with
leadership of Human Resources, Information Systems, Finance, Hospital Affiliates and other institutional service departments to maintain
appropriate support services for clinical services. Partners with health system leadership in the development and implementation of a
strategic plan for clinical services. Ensures that appropriate institutional strategies for patient-centered care are coordinated with
clinical operations and programs. 15%
Participates with senior leadership in strategic planning for clinic acquisitions, partnerships,
and expansions and directs the overall management of the process. Directs and assists medical center and faculty leadership in the
operational planning and marketing of clinic services and programs, including ancillaries and new services.

Participates in growth
strategies for primary and sub-specialty care by identifying, analyzing, and pursuing opportunities for acquisitions, mergers, or
affiliations. Represents UC Riverside Health at the state, regional, and national level to external organizations involved with ambulatory
care. 15%
Reviews patient service analytics across the organization and/or health system clinics. Works with subordinate managers to
develop patient satisfaction and workforce culture goals and improve performance for any gap areas.

Establishes and ensures
appropriate clinical standards in compliance with established policies/procedures, applicable laws, regulatory requirements, codes of
practice, accreditation requirements, etc. Assesses and continuously improves the skills of the staff to ensure that program goals are met.
Provides effective education, training, direction and guidance to ensure compliance with established work standards. 10%
Works with
subordinate management to establish core competencies in clinic and / or center administration, and in accordance with organizational short
and long term strategic goals. Ensures the development of assessment plans and Tools

Creates a safe work environment that fosters
respect and positive morale. Effectively allocates and evaluates department work, determines required staffing levels, and provides
leadership and follow through to ensure that unit services are delivered in a timely, efficient manner. Accepts responsibility for decisions
and effective communication. Provides effective human resources management including hiring, firing, training, performance evaluations, and
corrective action.

Ensures that the overall operations of assigned services promote effective interdisciplinary teamwork that results
in high quality, cost effective, and coordinated services which are responsive to the needs of patients, patient’s family members,
physicians, employees, administration, other departments, and appropriate external organizations. Defines, evaluates and recommends
alternative ambulatory care management strategies to optimize/improve the clinical and financial performance of Ambulatory
Practices.

Collaborates effectively with clinical and administrative leadership, physicians, nurses and a wide variety of other staff
to ensure that service expectations and programmatic goals are met. Identifies strategies to improve resource utilization, service delivery,
work flow, etc. as necessary to meet established expectations. Reports significant operational issues and problems, and formulates
recommended actions and solutions.
10%
Creates a vision and participates with senior leadership to develop a systems strategic plan
and implement across a large, complex organization. 10%

Items Used
Standard Office Equipment

Physical Requirements
Bend:
Occasionally

Sit: Frequently

Squat: Occasionally

Stand: Frequently

Crawl: N/A

Walk:
Occasionally

Climb: N/A

Mental Requirements
Read/Comprehend: Frequently

Write: Frequently

Perform Calculations: Frequently

Communicate Orally: Frequently

Reason & Analyze: Frequently

Environmental
Requirements
Is
exposed to excessive noise: No

Is around moving machinery: No

Is exposed to marked changes in temperature and/or humidity: No

Drives motorized equipment: No

Works in confined quarters: No

Dust: No

Fumes: No

Critical Position
Yes