Assistant General Manager
University of California Los Angeles
Requisition Number: 39038
Salary: $6,158 – $14,225 monthly
Position Description:
The Assistant General Manager (AGM) of the UCLA Lake Arrowhead Lodge- Conference Center & Family Resort is responsible for the successful operation of the property. The AGM is responsible for providing leadership and independent decision-making oversight for day-to-day operations across all LAL departments. The AGM will provide leadership, guidance, and direction to the Rooms Division, comprised of Guest Rooms, Front Desk, Guest Experience, Security, and IT services. The AGM will oversee LAL operational procedures, programs, and meetings including, but not limited to, daily operational meetings, departmental schedules, weekly Banquet Event Order (BEO) review meetings, Manager on Duty (MOD) schedule, and other operational efforts. The AGM is responsible for the operational success of strategic initiatives directed by the General Manager across all areas, primarily around sales, accounting & forecasting, human resources, and project management efforts. The AGM also executes initiatives that maximize Lodge profitability while achieving the highest levels of guest satisfaction. Position ensures that all quality standards are met across all departments including emphasis on appearance, maintenance, cleanliness, furnishings, and amenities. The AGM will represent LAL both externally and internally as acting General Manager in their absence.
The Assistant General Manager must possess strong communication skills, both verbal and written, demonstrate outstanding leadership that will instill and reinforce the development of a service culture, while ensuring that all guest service issues are handled expeditiously and with careful attention. The Assistant General Manager must strive for continuous operational improvement, looking for causes to compromised service delivery or product quality and work with team members to correct operational deficiencies at their source to prevent recurrence of issues that negatively impact guest perception.
The Assistant General Manager and Rooms Director will work closely with the General Manager to oversee the daily operations of the hotel and resort. The primary responsibilities of this position will be to ensure that guest satisfaction is maintained and that all aspects of the hotel’s operations are running smoothly and profitably.
Special Instructions:
The position will be working from UCLA Lake Arrowhead Lodge which is located about 90 miles east of the UCLA campus in the San Bernardino Mountains (https://lakearrowheadlodge.com/about/directions/).
The target salary range for this position is between the posted minimum and $120,000 a year, dependent on relevant work experience.
Must be available to work varying schedules; including evenings, weekends, and holidays in order to reflect the business needs of the department.
For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=87539
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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