Salary Grade 6
Salary Range: $18.25 – $30.50
Non-Exempt
JOB TITLE: Universal Banker II
DEPARTMENT: Retail Float – Greater Hartford Area
REPORTS TO: Branch Manager
Position Summary: As a member of the Retail Banking team, the Universal Banker II, is an advanced UB role that will be responsible for ensuring customer satisfaction by providing outstanding service and creating a positive overall experience for every customer. Independently develops and enhances customer relationships to contribute to the branch, and Bank, success. Processes routine transactions accurately and efficiently, resolves customer service issues, and pro-actively turns service opportunities into sales events. Ensures compliance in strict accordance with federal and state regulations, and bank policies and procedures. Refers customers to appropriate business partners for residential and consumer loans, investment and insurance products, and commercial business needs. Participates in business calls and community activities to develop new business relationships and to retain/expand existing relationships.
Functions:
Knowledge, Skills, Requirements:
Requires a high school diploma or GED. Strong knowledge of financial products and services, banking regulations, and National Mortgage Licensing System (NMLS) registration under the terms of the SAFE Act. The NMLS required registration process includes a satisfactory background and credit check. A life insurance license or licensure (if applicable) may also be required.
Physical Demands and Condition Requirements:
Equipment Used:
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.