UMass Memorial Health Hiring for Case Manager- HOAP, Worcester at Worcester, MA  Full Time

Schedule Details:

Scheduled Hours:

Shift:

Hours:

40

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

HOAP – Homeless Outreach & Advocacy Project:

Many years ago, Community Healthlink recognized that so many of the homeless in our society also battle mental illness, and often a substance abuse problem. In 1985, the Homeless Outreach & Advocacy Project was established with a commitment to link the region’s homeless to a complement of services that would offer: Screenings, assessments, counseling, health care, rehabilitation, and referral to other support systems. A physician, registered nurses and nurse practitioners perform medical evaluations at HOAP’s primary care clinic in Worcester. They visit area shelters to evaluate and refer people for treatment. A psychiatrist and a team of licensed clinicians perform mental health screenings and offer counseling and medications. Case Management staff helps Outreach performed by HOAP staff in the community, through a variety of shelters and other emergency care programs. Staff also seeks to establish contact with the homeless at vacant lots, and even along railroad tracks and bridges. Basic services are also available at HOAP’s primary care clinic and staff offices. Clients can enroll in available health insurance programs, access health care and social security.

Responsibilities:

• Perform comprehensive case management intake and assessment of the supportive service, clinical, recovery resources, emergency shelter and/or housing needs of homeless adults.

• Develop appropriate service plans in conjunction with clients for the delivery of essential services.

• Assist program manager with screening for behavioral health and MAT assessment intakes.

• Complete initial behavioral health and addiction intake registration paperwork, including release forms.

• Work collaboratively with HOAP integrated team to coordinate the delivery of appropriate clinical, addiction and other support services, including coordinating meet and greets between client and clinical staff.

• Communicate with referral source or case manager of client attendance to intakes or appointments to improve attendance rate and address no shows.

• Make appropriate referrals to existing community agencies for additional supportive or housing services as needed within the Worcester community.

• Provide ongoing case management services to assist clients with obtaining various entitlements and benefits (i.e., SSI, EAEDC, MassHealth and other health insurance needs, addiction services and other community resources)

• Make referrals and assist clients with applications for subsidized housing, private mainstream housing, sober housing or other housing resources.

• Provide transportation assistance to individuals as needed. Assist clients in accessing transportation through their health insurance and/or budgeting.

• Perform outreach services in conjunction with the clinical team or other staff.

• Co-facilitate groups and provide necessary preparation and group planning support.

• Identify gaps in homeless services and provide data for the purpose of client advocacy.

• Assist program manager with tracking of ongoing programmatic data management.

• Participate in collaborative case conferences regarding service planning for homeless adults.

• Attend weekly HOAP Staff meetings, Clinical team, OBAT/MAT team, behavioral health team meetings, supervision and all other required program meetings.

• Prepare and maintain confidential client documentation, service records, staff activity logs (SALS) and preparation of statistical reports.

• Assist with checking client’s insurance and any insurance related issue. Help clients with prescription problems – contacting insurance company for overrides to make sure clients have their medications.

• Attend or participate in relevant trainings.

• Perform other job duties as required.

• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Qualifications:

• Grade C02: Residential Counselor I: HSD/GED/HiSet required.

• Grade C04: Requires a Bachelor’s degree; preferably in the field of psychology or human services.

• 2 or more years’ experience working with homeless individuals must be on resume.

• Current valid US-issued driver’s license and ability to provide registered, inspected and insured automobile for work related purposes including transporting clients in your own vehicle.

• Must be able to pass a CORI background check.

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

UMass Memorial Medical Center is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity