Uber Hiring for Senior Customer Success Manager, Transit at Atlanta Full Time

About the Role

The Uber Transit team is looking for customer-obsessed, strategic, and highly motivated individuals to join our customer success team! As a Senior Customer Success Manager on the Transit team, you’ll be responsible for building, maintaining, and growing customer relationships across the Transit and University space. You’ll work closely with our customers and with a variety of Uber’s teams (sales, launch, operations, product, engineering, policy, marketing, legal, and more) to ensure our customers are deriving maximum value from partnering with Uber.

What You’ll Do

• Best-in-class customer success: Be accountable for your customers achieving their short and long-term goals. Advocate effectively and proactively pitch new and creative ways to grow relationships.

• Be numbers savvy: Dive deep into the numbers and make data-driven decisions and process improvements. Lead business review meetings to share key business insights.

• Master our products: Become an expert in our products and their many use cases including paratransit, first/last mile, rescue rides, service disruptions, and more.. Share customer feedback and feature requests with products and engineering teams.

• Drive initiatives : Lead key initiatives to grow strategic and long-term opportunities with our various partners. Be excited to wear many hats!

• Handle the big picture and the tiny details : Stay organized and on top of deadlines to ensure nothing gets missed. Manage the big picture while focusing on the details that matter most to our customers.

• Team collaboration and stakeholder management: Partner closely with the account executive, launch, and operations teams on key accounts. Engage cross-functional partners effectively based on customer needs.

• Read between the lines: Employ critical thinking, high levels of emotional intelligence, and problem-solving skills to navigate relationships

• Build processes and enable scale: Scale customer success to deliver a consistent world-class & effective customer experience for a team that’s growing rapidly.

Basic Qualifications

• Minimum 4 years of experience in customer success management, client-facing account management, or a similar role.

Preferred Qualifications

• Experience working with transit, government, or higher education customers.

• Excellent written and verbal communication skills. Engaging presenter able to handle small customer meetings, executive presentations, webinars, speaking slots at conferences, and more.

• Unparalleled business acumen and critical thinking skills, ability to turn unstructured data into actionable insights (e.g. using SQL, Sheets)

• Problem solving – ready to go above and beyond to ensure that any difficulties for our customers are addressed and that we always work to deliver the best possible product for our customer and their riders.

• An intuition for people and the ability to build and cultivate relationships with various internal and external teams, across all parts of an organization.

• A resilient self-starter looking to pitch in as needed ready to seize opportunities.

For Atlanta, GA-based roles: The base salary range for this role is USD$88,000 per year – USD$97,500 per year. For Boston, MA-based roles: The base salary range for this role is USD$99,000 per year – USD$110,000 per year. For Canada-based roles: The base salary range for this role is CAD$100,000 per year – CAD$111,000 per year. For Chicago, IL-based roles: The base salary range for this role is USD$99,000 per year – USD$110,000 per year. For Dallas, TX-based roles: The base salary range for this role is USD$99,000 per year – USD$110,000 per year. For Los Angeles, CA-based roles: The base salary range for this role is USD$99,000 per year – USD$110,000 per year. For Miami, FL-based roles: The base salary range for this role is USD$99,000 per year – USD$110,000 per year. For New York, NY-based roles: The base salary range for this role is USD$110,000 per year – USD$122,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$110,000 per year – USD$122,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$99,000 per year – USD$110,000 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ~~~.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ~~~